Manager - Technology, Customer and Operations

Damco Spain SL; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

Maersk is seeking a Manager - Technology, Customer and Operations to provide technical support to users across in-country ITs/TCOs, development and product teams of Maersk WMS throughout the product lifecycle.

You will drive issue resolution, advise on system functionality, review stored procedures, engage stakeholders and deploy program modifications, with onsite SIT, UAT and Hypercare support as part of your responsibilities.

Responsibilities

• Support ticket resolution – ensure all tickets are resolved within the SLAs
• Program Bug fixing advice
• Onsite SIT, UAT and Hypercare support
• System functionality advice
• Stored Procedure review
• Stakeholder communication
• User communication and education
• Program Modification and Deployment
• Functionality test
• Automate any / all of the above

Skills

Technical support

Stakeholder communication

SQL / Stored Procedures

Onsite support

Automation

Job description

Manager - Technology, Customer and Operations

Provides Technical Support to the Users, in country ITs/TCOs, development and product teams of Maersk WMS throughout the entire iterative Product Development and Usage Cycle.

• Support ticket resolution – ensure all tickets are resolved within the SLAs
• Program Bug fixing advice
• Onsite SIT, UAT and Hypercare support
• System functionality advice
• Stored Procedure review
• Stakeholder communication
• User communication and education
• Program Modification and Deployment
• Functionality test
• Automate any / all of the above

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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