Technical Support & Operations Lead (WMS)

Maersk; Shah Alam; On-site; MYR 67,000 - 112,000; Full time

Job summary

Maersk is seeking a Technical Support specialist to assist users across the WMS ecosystem, including country ITs and product teams. You will contribute to the full product development and usage cycle, resolving tickets within SLAs, providing bug-fix guidance, and supporting SIT/UAT/Hypercare phases.

Role requires effective communication with stakeholders, ability to review stored procedures, and to participate in deployments and functionality testing.

Qualifications

• Experience supporting WMS platforms in enterprise environments.
• Strong problem-solving and analytical skills for incident diagnosis.
• Ability to communicate technical concepts clearly to non-technical users.

Responsibilities

• Provide technical support to users, country ITs/TCOs, development and product teams.
• Resolve support tickets within defined SLAs and coordinate with stakeholders.
• Offer bug-fix advice and participate in SIT/UAT/Hypercare support.
• Suggest and implement program modifications and deployments as needed.
• Review stored procedures for efficiency and accuracy.
• Communicate with stakeholders and educate users on functionality.

Skills

Technical troubleshooting

Ticket management

Stakeholder communication

Education

Bachelor's degree in IT/IS or equivalent

Tools

WMS (Warehouse Management System)

SQL/Stored Procedures

Job description

Maersk is seeking a Technical Support specialist to assist users across the WMS ecosystem, including country ITs and product teams. You will contribute to the full product development and usage cycle, resolving tickets within SLAs, providing bug-fix guidance, and supporting SIT/UAT/Hypercare phases.

Role requires effective communication with stakeholders, ability to review stored procedures, and to participate in deployments and functionality testing.