Admin Assistant cum Receptionist

ERMS Berhad; Subang Jaya; On-site; MYR 28,000 - 39,000; Full time

Job summary

REN Wellness Retreat, operated by ERMS Berhad and part of the IJM Land group, seeks a courteous receptionist to welcome guests and manage front-desk duties. You will handle inquiries via walk-in, phone, WhatsApp and online channels, register guests, and coordinate bookings with therapists.

The role requires proactive problem-solving and strong admin skills. The position may involve weekend and public holiday shifts, with opportunities for advancement to a supervisory role based on experience.

Qualifications

• Minimum SPM holder.
• Experience as Receptionist/Front Office or similar.
• Proficiency with Microsoft Office Suite.
• Strong written and verbal communication skills.
• Ability to work independently and resolve issues proactively.
• Excellent organizational and administrative skills.

Responsibilities

• Welcome and greet all guests professionally upon arrival.
• Handle walk-in, phone, WhatsApp and online enquiries.
• Perform guest registration and check-in/check-out.
• Manage treatment reservations and room scheduling.
• Coordinate therapists' assignments according to booking schedule.
• Recommend suitable treatments, packages and memberships.
• Process payments accurately.

Skills

Guest service

Communication skills

Organizational skills

Problem solving

Independent worker

Education

SPM holder

Tools

Microsoft Office Suite

Job description

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land), is a one-of-a-kind integrated Hospitality, Health and Wellness destination anchored Traditional &ComplementaryMedicine aspiring to enrich people’s lives in every way. REN aims to provide a luxurious nurturing haven for all, from Business Travelers to Holiday Makers, Athletes and Families.

Job Responsibilities

Welcome and greet all guests professionally upon arrival.

Handle walk-in, phone, WhatsApp and online enquiries.

Perform guest registration and check-in/check-out.

Manage treatment reservations and room scheduling.

Coordinate therapists' assignments according to booking schedule.

Recommend suitable treatments, packages & memberships.

Process payments accurately.

Job Requirement

Minimum SPM holder.

Proven work experience as a Receptionist, Front Office Representative or similar role

Proficiency in Microsoft Office Suite

Strong written and verbal communication skills

Ability to work independently and proactively resolve issues

Excellent organizational and administrative skills

Willing to work on weekends and public holidays.

Supervisor position is also available based on years of working experiences.

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land), is a one-of-a-kind integrated Hospitality, Health and Wellness destination anchored Traditional & Complementary Medicine aspiring to enrich people’s lives in every way. REN aims to provide a luxurious nurturing haven for all, from Business Travelers to Holiday Makers, Athletes and Families.

The REN, we exemplify the virtues of integrity, compassion and a solid moral compass with a passion for a cause, service from the hearts with a constructive responsibility to prioritize the greater good over self-interest.

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land), is a one-of-a-kind integrated Hospitality, Health and Wellness destination anchored Traditional & Complementary Medicine aspiring to enrich people’s lives in every way. REN aims to provide a luxurious nurturing haven for all, from Business Travelers to Holiday Makers, Athletes and Families.

The REN, we exemplify the virtues of integrity, compassion and a solid moral compass with a passion for a cause, service from the hearts with a constructive responsibility to prioritize the greater good over self-interest.