Wellness Concierge & Guest Experience Lead

V SPA REFLEXOLOGY & HEALTH ESTABLISHMENT SDN BHD; Miri; On-site; MYR 11,000 - 22,000; Full time

Job summary

V SPA REFLEXOLOGY & HEALTH ESTABLISHMENT SDN BHD in Malaysia is seeking a guest-focused hospitality professional. You will warmly welcome guests, manage bookings, coordinate therapists and rooms, and handle check-ins/check-outs and payments while attending to feedback and special requests.

Multilingual abilities in Mandarin, English, and Bahasa Malaysia are essential. Fresh graduates are welcome and training will be provided to ensure top-notch guest experiences in a fast-paced spa environment.

Qualifications

• Fluent in Mandarin Chinese; able to communicate in English and Bahasa Malaysia.
• Fresh graduates welcome; training will be provided.
• Customer service or hospitality experience is an advantage.

Responsibilities

• Welcome and assist guests with warmth and professionalism.
• Manage appointments, enquiries, and reservations accurately.
• Coordinate therapists, treatment rooms, and guest preferences.
• Handle check-ins, check-outs, and payment transactions.
• Attend to guest feedback and special requests with care.
• Recommend suitable treatments and promotions based on guests' needs.

Skills

Mandarin

English

Bahasa Malaysia

Customer service

Multitasking

Attention to detail

Team player

Education

Fresh graduates welcome

Job description

V SPA REFLEXOLOGY & HEALTH ESTABLISHMENT SDN BHD in Malaysia is seeking a guest-focused hospitality professional. You will warmly welcome guests, manage bookings, coordinate therapists and rooms, and handle check-ins/check-outs and payments while attending to feedback and special requests.

Multilingual abilities in Mandarin, English, and Bahasa Malaysia are essential. Fresh graduates are welcome and training will be provided to ensure top-notch guest experiences in a fast-paced spa environment.