FRONT DESK EXECUTIVE （Guest Relations | Reservations | Customer Experience）

V SPA REFLEXOLOGY & HEALTH ESTABLISHMENT SDN BHD; Miri; On-site; MYR 11,000 - 22,000; Full time

Job summary

V SPA REFLEXOLOGY & HEALTH ESTABLISHMENT SDN BHD in Malaysia is seeking a guest-focused hospitality professional. You will warmly welcome guests, manage bookings, coordinate therapists and rooms, and handle check-ins/check-outs and payments while attending to feedback and special requests.

Multilingual abilities in Mandarin, English, and Bahasa Malaysia are essential. Fresh graduates are welcome and training will be provided to ensure top-notch guest experiences in a fast-paced spa environment.

Qualifications

• Fluent in Mandarin Chinese; able to communicate in English and Bahasa Malaysia.
• Fresh graduates welcome; training will be provided.
• Customer service or hospitality experience is an advantage.

Responsibilities

• Welcome and assist guests with warmth and professionalism.
• Manage appointments, enquiries, and reservations accurately.
• Coordinate therapists, treatment rooms, and guest preferences.
• Handle check-ins, check-outs, and payment transactions.
• Attend to guest feedback and special requests with care.
• Recommend suitable treatments and promotions based on guests' needs.

Skills

Mandarin

English

Bahasa Malaysia

Customer service

Multitasking

Attention to detail

Team player

Education

Fresh graduates welcome

Job description

V SPA REFLEXOLOGY & HEALTH ESTABLISHMENT SDN BHD View all jobs

At V Spa, every great wellness experience begins with genuine hospitality. We are looking for a warm, confident, and detail-oriented individual who takes pride in creating exceptional customer experiences.

Key responsibilities

Welcome and assist guests with warmth and professionalism

Manage appointments, enquiries, and reservations accurately

Coordinate therapists, treatment rooms, and guest preferences

Handle check-ins, check-outs, and payment transactions

Attend to guest feedback and special requests with care

Recommend suitable treatments and promotions based on guests' needs

About you

Fluent in Mandarin Chinese; able to communicate in English and Bahasa Malaysia

Friendly, confident, and service-oriented

Organised, responsible, and attentive to details

Able to multitask in a fast-paced environment

A positive team player with a willingness to learn

Able to work rotational shifts, weekends, and public holidays

Previous customer service or hospitality experience is an advantage

Fresh graduates are welcome. Training will be provided

About us

At V Spa, every great wellness experience begins with genuine hospitality.

Supportive Team

Professional Training