Guest Experience Coordinator - Wellness Retreat Front Desk

ERMS Berhad; Subang Jaya; Sur place; MYR 28 000 - 39 000; Plein temps

Résumé du poste

REN Wellness Retreat, operated by ERMS Berhad and part of the IJM Land group, seeks a courteous receptionist to welcome guests and manage front-desk duties. You will handle inquiries via walk-in, phone, WhatsApp and online channels, register guests, and coordinate bookings with therapists.

The role requires proactive problem-solving and strong admin skills. The position may involve weekend and public holiday shifts, with opportunities for advancement to a supervisory role based on experience.

Qualifications

• Minimum SPM holder.
• Experience as Receptionist/Front Office or similar.
• Proficiency with Microsoft Office Suite.
• Strong written and verbal communication skills.
• Ability to work independently and resolve issues proactively.
• Excellent organizational and administrative skills.

Responsabilités

• Welcome and greet all guests professionally upon arrival.
• Handle walk-in, phone, WhatsApp and online enquiries.
• Perform guest registration and check-in/check-out.
• Manage treatment reservations and room scheduling.
• Coordinate therapists' assignments according to booking schedule.
• Recommend suitable treatments, packages and memberships.
• Process payments accurately.

Connaissances

Guest service

Communication skills

Organizational skills

Problem solving

Independent worker

Formation

SPM holder

Outils

Microsoft Office Suite

Description du poste

REN Wellness Retreat, operated by ERMS Berhad and part of the IJM Land group, seeks a courteous receptionist to welcome guests and manage front-desk duties. You will handle inquiries via walk-in, phone, WhatsApp and online channels, register guests, and coordinate bookings with therapists.

The role requires proactive problem-solving and strong admin skills. The position may involve weekend and public holiday shifts, with opportunities for advancement to a supervisory role based on experience.