Night Shift Spa Front Desk & Upsell Specialist

Health world spa and massage; Kuala Lumpur; On-site; MYR 20,000 - 33,000; Full time

Job summary

Health world spa and massage is seeking a Receptionist for the night shift to greet guests, provide information on spa services, and manage bookings. You will promote treatments, handle inquiries, and ensure smooth front desk operations after hours in a spa setting.

Ideal candidates hold at least SPM or equivalent, with a Diploma in Hospitality preferred, and possess excellent communication skills. English and Bahasa Malaysia fluency is required, with Mandarin an added advantage.

Qualifications

• Minimum SPM or equivalent; Diploma in Hospitality preferred.
• Front desk experience in hotel/spa is an advantage.
• Excellent communication and customer service skills.
• Able to work independently during night hours.
• Fluent in English and Bahasa Malaysia; Mandarin an added advantage.

Responsibilities

• Provide detailed information on spa services, treatments, promotions, and operating hours.
• Handle guest inquiries, bookings, and cancellations via phone, walk-in, or online channels.
• Promote and up-sell spa treatments, products, and packages to maximize revenue.
• Handle walk-in guests and bookings.
• Ensure all daily transactions, reports, and records are accurately completed before closing.
• Assist in end‑of‑day reconciliation and ensure cash and credit transactions are properly balanced.

Skills

Customer service

Communication skills

Multitasking

Cash handling

Education

SPM or equivalent

Diploma in Hospitality

Job description

Health world spa and massage is seeking a Receptionist for the night shift to greet guests, provide information on spa services, and manage bookings. You will promote treatments, handle inquiries, and ensure smooth front desk operations after hours in a spa setting.

Ideal candidates hold at least SPM or equivalent, with a Diploma in Hospitality preferred, and possess excellent communication skills. English and Bahasa Malaysia fluency is required, with Mandarin an added advantage.