Front Desk Operator (Receptionist)

V SPA REFLEXOLOGY & HEALTH ESTABLISHMENT SDN BHD; Miri; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

On-the-job training

Career growth

Friendly environment

Job summary

V SPA REFLEXOLOGY & HEALTH ESTABLISHMENT SDN BHD is seeking a friendly front desk associate to welcome guests and manage bookings at a spa facility. You will handle inquiries, reservations, and payments while explaining services and promotions.

The role requires coordinated teamwork with therapists and staff to ensure smooth daily operations. English and Bahasa Malaysia fluency is essential; knowing Chinese is a plus.

Qualifications

• Fresh graduates welcome; prior reception or hospitality experience is a plus.
• Good command of English and Bahasa Malaysia; Chinese an added advantage.
• Willingness to learn and adapt in a fast-paced spa environment.
• Able to work on rotational shifts, including weekends and public holidays.

Responsibilities

• Welcome and assist customers in a warm, friendly manner.
• Handle enquiries, appointments, and reservations via phone, WhatsApp, and social media.
• Explain spa treatments and services; promote promotions and packages.
• Coordinate appointments and assist with daily front desk operations.
• Process check-ins, check-outs, and payments; maintain records.
• Work closely with therapists and team to ensure smooth operations.
• Handle customer feedback and enquiries professionally.

Skills

Customer service

Communication

Interpersonal skills

Hospitality

Job description

V SPA REFLEXOLOGY & HEALTH ESTABLISHMENT SDN BHD View all jobs

Front desk operations at a spa facility. You will welcome and assist customers, handle enquiries, appointments, and reservations, explain available treatments and services, coordinate appointments, process check-ins and payments, maintain booking records, and work closely with therapists and team members to ensure smooth daily operations.

Key responsibilities

Welcome and assist customers in a warm, friendly, and professional manner

Handle customer enquiries, appointments, and reservations through phone calls, WhatsApp, and social media platforms

Explain available spa treatments, services, and promotions to customers

Coordinate customer appointments and assist with daily front desk operations

Handle customer check-ins, check-outs, and payment transactions

Maintain accurate booking records and perform basic administrative tasks

Work closely with therapists and team members to ensure smooth daily operations

Handle customer feedback and enquiries professionally

About you

Good command of English and Bahasa Malaysia, both spoken and written

Ability to communicate in Chinese is an added advantage

Good interpersonal and customer service skills

Friendly, patient, responsible, and willing to learn

Able to work on rotational shifts, including weekends and public holidays

Basic computer skills

Previous experience in reception, hospitality, or customer service is an advantage

Fresh graduates are welcome to apply

Friendly and supportive working environment

On-the-job training and guidance

Opportunities to develop customer service and administrative skills

Career growth opportunities within the company

A positive, team-oriented workplace

Your application will include the following questions:

• Which of the following languages are you fluent in?
• How many years of Hospitality Supervision experience do you have?
• Are you available for shift work?
• What's your expected monthly basic salary?
• Are you willing to relocate for this role?
• Do you have customer service experience?