Warehouse Operator Specialist - Customer Service

DSV Contract Logistics Sdn. Bhd.; Penang; On-site; MYR 42,000 - 54,000; Full time

Job summary

DSV Contract Logistics Sdn. Bhd. in Malaysia is seeking a Warehouse Operator Specialist - Customer Service to support daily and weekly inventory reporting for customers, and ensure timely information flow to warehouse operations.

The role involves coordinating with customers, suppliers and vendors, updating the WMS, addressing discrepancies, and preparing shipments and RMAs in line with requirements.

Qualifications

• Diploma or higher with logistics/warehousing experience.
• SPM with 5+ years in logistics/warehousing.

Responsibilities

• Prepare daily and weekly inventory reports for customers.
• Disseminate updates from customers, suppliers and vendors to warehouse operations timely and accurately.
• Email and follow up calls to update parties on hub operation developments.
• Coordinate with customers on urgent/exception pulls with operations to ensure timely delivery.
• Review audit trail reports for inventory discrepancies.
• Perform system updates in WMS and label ON HOLD parts correctly.
• Notify customers, suppliers and vendors of shipment discrepancies via email and follow-up calls.
• Respond promptly to customer emails.
• Coordinate rework/screening activities per supplier/customer requirements.
• Prepare RMA shipments per supplier/customer requirements.

Skills

Report generation

Customer service coordination

Email & phone communication

Warehouse operations coordination

Inventory auditing

WMS updates

Education

Diploma in Logistics/Warehousing

SPM qualification

Tools

WMS

MS Excel

Job description

Warehouse Operator Specialist - Customer Service

1. To prepare and generate daily and weekly inventory reports to customer.

2. To disseminate updated information from Customer, Supplier and Vendor to warehouse operations timely and accurately.

3. To email and follow up phone call to update Customer, Supplier and Vendor on the latest development regarding hub operation related issues.

4. To coordinate with Customer on the Urgent/Exception pull and work with operation team to deliver the goods on timely.

5. To review/trouble shoot the audit trail report for any inventory discrepancies.

6. To perform system update on timely and accurately on any request from Customer, Supplier and Vendors to ON-HOLD parts in WMS and to ensure the parts are segregated with proper label at "ON HOLD" staging area.

7. To notify Customer, Supplier and Vendors on shipment discrepancy via mail and follow up by phone call, if any subsequent follow-up.

8. To respond to customer or related parties email promptly.

9. To coordinate rework/screening activities as per Supplier/Customer requirement.

10. To prepare RMA shipment as per Supplier/Customer requirement.

QUALIFICATIONS

1. Diploma with 2 years’ experience in Logistics and warehousing.

2. Minimum SPM qualification with more than 5 years’ experience in logistics and warehousing.