Waitress/Waiter

Oversea Enterprise Berhad; Kuala Lumpur; On-site; MYR 27,000 - 38,000; Full time

Benefits offered by this job

Medical Benefit

Miscellaneous Allowance

Personal & Hospitalization Insurance

Staff Discount

Job summary

Oversea Enterprise Berhad in Malaysia is seeking a friendly Waitress/Waiter to greet guests, take orders, and serve food and beverages while upholding high service standards. You will coordinate with the kitchen, handle payments, and help maintain a clean dining area in a busy environment.

Ideal candidates communicate in basic English; Mandarin/Cantonese is a plus. The position requires physical stamina, shift work, and a customer‑oriented attitude to ensure a positive dining experience.

Qualifications

• Minimum SPM qualification or equivalent.
• Previous experience in a restaurant or customer service role is an advantage.
• Able to communicate in basic English; Mandarin/Cantonese is an added advantage.
• Good communication and interpersonal skills.
• Customer-oriented with a positive attitude.
• Physically fit and able to stand for extended periods.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Present menus and explain menu items, promotions, and daily specials.
• Take accurate food and beverage orders and enter them into the POS system.
• Serve food and beverages promptly and according to restaurant standards.
• Monitor guests' dining experience and respond to requests efficiently.
• Clear and reset tables promptly after guests leave.
• Ensure dining areas are clean, tidy, and properly set up at all times.
• Process customer payments and issue receipts accurately.
• Coordinate with kitchen staff to ensure timely and accurate order delivery.
• Handle customer inquiries and complaints professionally, escalating issues to the supervisor when necessary.
• Comply with food safety, hygiene, and company policies.

Skills

Customer service

Communication skills

Interpersonal skills

English (basic)

Mandarin/Cantonese

Physical fitness

Shift work

Education

SPM qualification

Job description

Job Summary

The Waitress/Waiter is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring guests enjoy a pleasant dining experience throughout their visit.

Key Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Present menus and explain menu items, promotions, and daily specials.
• Take accurate food and beverage orders and enter them into the POS system.
• Serve food and beverages promptly and according to restaurant standards.
• Monitor guests' dining experience and respond to requests efficiently.
• Clear and reset tables promptly after guests leave.
• Ensure dining areas are clean, tidy, and properly set up at all times.
• Process customer payments and issue receipts accurately.
• Coordinate with kitchen staff to ensure timely and accurate order delivery.
• Handle customer inquiries and complaints professionally, escalating issues to the supervisor when necessary.
• Comply with food safety, hygiene, and company policies.

Requirements

• Minimum SPM qualification or equivalent.
• Previous experience in a restaurant or customer service role is an advantage.
• Able to communicate in basic English; Mandarin/Cantonese is an added advantage.
• Good communication and interpersonal skills.
• Customer-oriented with a positive attitude.
• Physically fit and able to stand for extended periods.
• Willing to work shifts, weekends, and public holidays.

Company Information

Oversea Enterprise Berhad is incorporated and domiciled in Malaysia, and it has been listed on the ACE Market of Bursa Malaysia Securities Berhad since 1 April 2010. The Group commenced in 1977 when founding members converted the partnership business into a private limited company known as Restoran Oversea (Imbi) Sdn Bhd. The success of our first "Restoran Oversea" restaurant encouraged us to open our second restaurant in Ipoh in 1982. To date, we have developed our Chinese restaurant operations into a chain of eight (8) wholly - owned restaurants with five (5) outlets in Klang Valley, two (2) outlets in Ipoh and one (1) outlet in Genting Highlands.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a waitperson?
• Do you have customer service experience?

Perks and benefits

• Medical Benefit
• Miscellaneous Allowance
• Personal & Hospitalization Insurance Coverage
• Staff Discount