Visa & Immigration Case Manager

Fragomen Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Fragomen Malaysia is seeking a Consultant to join our team, handling visa applications from initiation through completion, meeting SLAs, and delivering high-quality client service. You will work with a global immigration practice, research visa requirements, maintain case details in CRM, and support invoicing while sharing knowledge with colleagues.

You will collaborate with senior team members, adapt to evolving rules, and contribute to efficient case outcomes in a fast-paced environment at

Qualifications

• Previous visa processing experience.
• Strong client-facing experience and commitment to delivering high-quality client service.
• Strong research and problem-solving skills, including the ability to investigate unfamiliar or complex visa requirements.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to producing accurate work.

Responsibilities

• Manage visa applications and casework from initiation through completion, ensuring accuracy and timelines.
• Provide timely, professional support to clients with visa requirements and processes.

Skills

Client-facing experience

Research and problem solving

Written communication

Verbal communication

Attention to detail

Time management

Independent working

Job description

Fragomen Malaysia is seeking a Consultant to join our team, handling visa applications from initiation through completion, meeting SLAs, and delivering high-quality client service. You will work with a global immigration practice, research visa requirements, maintain case details in CRM, and support invoicing while sharing knowledge with colleagues.

You will collaborate with senior team members, adapt to evolving rules, and contribute to efficient case outcomes in a fast-paced environment at