Immigration Operations & Client Accounts Specialist

Fragomen; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Fragomen is hiring a Client Account Consultant in Kuala Lumpur to support immigration services for a key global client. You will coordinate case activities, manage enquiries, and keep records up to date while liaising with stakeholders.

The role requires high organisation, attention to detail and the ability to handle multiple priorities in a fast-paced environment. Strong communication and proficiency with HR systems are essential.

Qualifications

• Bachelor’s degree; immigration/global mobility experience preferred.
• Strong organisation and prioritisation skills.
• Excellent communication skills, written and verbal.

Responsibilities

• Coordinate immigration case activities and track progress.
• Manage enquiries and maintain accurate records.
• Liaise with multiple stakeholders to support filings.
• Prepare and format supporting immigration documents.
• Generate regular reports and monitor deadlines.

Skills

Strong organisational skills

Attention to detail

Effective written and verbal comms

Multi-tasking

Education

Bachelor’s Degree

Tools

Microsoft Office

HR systems

Case management systems

Job description

Fragomen is hiring a Client Account Consultant in Kuala Lumpur to support immigration services for a key global client. You will coordinate case activities, manage enquiries, and keep records up to date while liaising with stakeholders.

The role requires high organisation, attention to detail and the ability to handle multiple priorities in a fast-paced environment. Strong communication and proficiency with HR systems are essential.