Global Immigration Client Support Specialist

Fragomen Malaysia Sdn Bhd; Kuala Lumpur; Hybrid; MYR 33,000 - 73,000; Full time

Job summary

Fragomen Malaysia is hiring an Immigration Client Support in Kuala Lumpur with a hybrid working arrangement. The role supports the delivery of immigration services for a key global client by coordinating case activities, managing enquiries, maintaining records, and liaising with multiple stakeholders.

The candidate should be highly organised, detail-oriented, and capable of handling multiple priorities in a fast-paced environment, ensuring accurate records and timely updates across systems.

Qualifications

• Bachelor’s Degree holder with prior experience in immigration, global mobility, HR operations, shared services, or client coordination would be advantageous.
• Strong organisational skills with the ability to manage multiple cases, deadlines, and priorities.
• High level of accuracy and attention to detail.
• Strong written and verbal communication skills.
• Able to analyse information, identify outstanding actions, and elevate potential issues appropriately.
• Proactive and dependable, with a strong follow-through mindset.
• Able to handle confidential information professionally.

Responsibilities

• Monitor immigration-related notifications and route them to the appropriate parties, and follow up on required actions.
• Coordinate immigration pre-screening, case initiation, and renewal activities.
• Maintain accurate and up-to-date employee and case records in relevant systems.
• Follow up with employees and recruiters on outstanding information, documents, and case updates.
• Liaise with Fragomen case teams to support the timely progress of immigration matters.

Skills

Organisational skills

Attention to detail

Written and verbal communication

Time management

Confidentiality

Education

Bachelor’s Degree

Tools

Microsoft Office

HR systems

Case management platforms

Job description

Fragomen Malaysia is hiring an Immigration Client Support in Kuala Lumpur with a hybrid working arrangement. The role supports the delivery of immigration services for a key global client by coordinating case activities, managing enquiries, maintaining records, and liaising with multiple stakeholders.

The candidate should be highly organised, detail-oriented, and capable of handling multiple priorities in a fast-paced environment, ensuring accurate records and timely updates across systems.