Immigration Consultant

Fragomen Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Fragomen Malaysia is seeking a Consultant to join our team, handling visa applications from initiation through completion, meeting SLAs, and delivering high-quality client service. You will work with a global immigration practice, research visa requirements, maintain case details in CRM, and support invoicing while sharing knowledge with colleagues.

You will collaborate with senior team members, adapt to evolving rules, and contribute to efficient case outcomes in a fast-paced environment at

Qualifications

• Previous visa processing experience.
• Strong client-facing experience and commitment to delivering high-quality client service.
• Strong research and problem-solving skills, including the ability to investigate unfamiliar or complex visa requirements.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to producing accurate work.

Responsibilities

• Manage visa applications and casework from initiation through completion, ensuring accuracy and timelines.
• Provide timely, professional support to clients with visa requirements and processes.

Skills

Client-facing experience

Research and problem solving

Written communication

Verbal communication

Attention to detail

Time management

Independent working

Job description

Fragomen is looking for a Consultant to join our team.

RESPONSIBILITIES

Manage visa applications and assigned casework from initiation through completion, ensuring applications are accurate, progressed within required timelines, and meet agreed Service Level Agreements.

Provide timely and professional support to clients, responding to queries and providing accurate information on visa requirements and application processes.

Maintain accurate and up-to-date case information within CRM and other technology platforms, including key communications, milestones, and case progress.

Monitor individual workload and workflows, prioritising competing deadlines and escalating service or case-related issues where appropriate.

Research visa requirements and more complex or unique cases, seeking guidance from senior team members where required.

Maintain strong knowledge of relevant visa processes, internal procedures, systems, and service requirements.

Support invoicing and other case administration activities to ensure matters are completed in a timely manner.

Build effective working relationships with clients, colleagues, and other teams across the business to support high-quality service delivery.

Share knowledge and provide guidance or training to Visa Coordinators and other Consultants as required.

Support more complex casework, process improvements, and additional projects under the guidance of senior team members.

REQUIREMENTS

Previous visa processing experience, with experience independently managing applications or casework.

Strong client-facing experience and commitment to delivering high-quality client service.

Strong research and problem-solving skills, including the ability to investigate unfamiliar or complex visa requirements.

Excellent written and verbal communication skills.

Strong attention to detail and commitment to producing accurate work.

Good organizational and time-management skills, with the ability to manage competing priorities and deadlines.

Ability to work independently while collaborating effectively with senior team members and colleagues.

Professional, proactive, and willing to share knowledge and support the wider team.

Additional language skills would be advantageous.

At Fragomen, we offer excellent training and the opportunity to work alongside knowledgeable professionals and immigration specialists in a collaborative and global environment.

Finding the right person is very important to us. We hope that finding the right place is important to you.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and APAC, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed.

Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to‑end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and APAC, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed.

Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to‑end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more.