Client Services Consultant

Fragomen; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Fragomen is hiring a Client Account Consultant in Kuala Lumpur to support immigration services for a key global client. You will coordinate case activities, manage enquiries, and keep records up to date while liaising with stakeholders.

The role requires high organisation, attention to detail and the ability to handle multiple priorities in a fast-paced environment. Strong communication and proficiency with HR systems are essential.

Qualifications

• Bachelor’s degree; immigration/global mobility experience preferred.
• Strong organisation and prioritisation skills.
• Excellent communication skills, written and verbal.

Responsibilities

• Coordinate immigration case activities and track progress.
• Manage enquiries and maintain accurate records.
• Liaise with multiple stakeholders to support filings.
• Prepare and format supporting immigration documents.
• Generate regular reports and monitor deadlines.

Skills

Strong organisational skills

Attention to detail

Effective written and verbal comms

Multi-tasking

Education

Bachelor’s Degree

Tools

Microsoft Office

HR systems

Case management systems

Job description

Fragomen Malaysia is hiring a Client Account Consultant to join our team in Kuala Lumpur. This role will support the delivery of immigration services for a key global client by coordinating case activities, managing immigration-related enquiries, maintaining accurate records, and liaising with multiple stakeholders. The successful candidate will be highly organised, detail-oriented, and comfortable managing multiple operational priorities in a fast-paced environment.

KEY RESPONSIBILITIES

• Immigration Coordination and Operations Monitor immigration-related notifications and enquiries, route them to the appropriate parties, and follow up on required actions.
• Coordinate immigration pre-screening, case initiation, and renewal activities.
• Maintain accurate and up-to-date employee and case records in relevant systems.
• Follow up with employees and recruiters on outstanding information, documents, and case updates.
• Liaise with Fragomen case teams to support the timely progress of immigration matters.
• Document and Stakeholder Coordination Coordinate document approvals, signatures, and endorsements with relevant stakeholders.
• Prepare and format supporting documents required for immigration applications.
• Gather relevant employment information to support immigration filings.
• Reporting and Data Management Review and cross-check case reports to ensure information is accurate and up to date.
• Monitor case progress and highlight delays or issues requiring attention.
• Extract data and prepare regular or ad-hoc reports as required.
• Maintain accurate records, trackers, and supporting documentation.
• Project and Administrative Support Prepare reports, presentation materials, and other documents for internal use.
• Provide administrative and project support based on operational requirements.
• Coordinate country-specific administrative requirements, including visitor registrations and departure notifications for client offices in other locations.

REQUIREMENTS

• Bachelor’s Degree holder with prior experience in immigration, global mobility, HR operations, shared services, or client coordination would be advantageous.
• Strong organisational skills with the ability to manage multiple cases, deadlines, and priorities.
• High level of accuracy and attention to detail.
• Strong written and verbal communication skills.
• Comfortable working with HR systems, case management platforms, reports, and Microsoft Office applications.
• Able to analyse information, identify outstanding actions, and escalate potential issues appropriately.
• Proactive and dependable, with a strong follow-through mindset.
• Able to handle confidential information professionally.

At Fragomen, we offer excellent training and the opportunity to work alongside knowledgeable professionals and immigration specialists in a collaborative and global environment. Finding the right person is very important to us. We hope that finding the right place is important to you.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations.

We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and Asia Pacific, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed. Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more. The firm combines legal acumen and advanced digital capabilities to simplify global mobility and deliver smarter, faster and more adaptive solutions via a suite of technology brands—including Nomadic, its business travel platform that enables real-time compliance, WorkRight, its multi-jurisdictional employment verification software and Simple Citizen, a digital solution designed to streamline the pathway to US citizenship. With a global presence, multidisciplinary approach and investment in technology, Fragomen is uniquely positioned to address today’s immigration challenges and shape the future of workforce mobility.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well-being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check-ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.