Vietnamese-Speaking Sales Advisor I

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I, Sales – Vietnamese to handle inbound/outbound calls and online inquiries, delivering customer service and resolving routine issues for our clients.

The role emphasizes meeting KPIs, empathy, product knowledge, and opportunities to upsell, with shift flexibility and teamwork in a fast-paced contact center environment.

Qualifications

• High school diploma with 3–6 months of relevant experience.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements and provide resolution.
• Listen to customer needs with empathy and build rapport.
• Greet customers politely according to procedures.
• Maintain knowledge of client products/services.
• Document calls and notate accounts as required.
• Contribute to customer satisfaction and business performance.
• Offer additional products and/or services.
• Use call tracking database to track and retrieve information.
• Refer inquiries to published materials or senior staff.

Skills

Customer service

Computer literacy

Communication skills

Attention to detail

Multitasking

Teamwork

Patience

Shift flexibility

Education

High school diploma

Job description

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I, Sales – Vietnamese to handle inbound/outbound calls and online inquiries, delivering customer service and resolving routine issues for our clients.

The role emphasizes meeting KPIs, empathy, product knowledge, and opportunities to upsell, with shift flexibility and teamwork in a fast-paced contact center environment.