Operations Coordinator

Find Global Sdn. Bhd; Selangor; On-site; MYR 33,480 - 55,800; Full time

Job summary

A property management company located in Malaysia is seeking a dedicated individual to serve as the primary liaison for property owners and residents. Responsibilities include coordinating maintenance, performing administrative tasks such as fee collection and record-keeping, and ensuring effective communication with all stakeholders. The candidate should be proactive in emergencies and possess strong organizational skills. This role offers an opportunity to build positive relationships and contribute to the efficient management of properties.

Responsibilities

• Serve as the primary liaison for property owners and residents on all enquiries.
• Coordinate with maintenance personnel and contractors to address issues promptly.
• Perform administrative duties including collection of maintenance fees and record-keeping.
• Communicate with landlords, tenants, and vendors through various channels.
• Assist in property inspections and maintenance coordination.
• Compile and prepare reports on maintenance activities for management review.
• Act swiftly in emergency situations.

Job description

• Serve as the primary liaison for owners and residents on all property-related enquiries, feedback, complaints, and service requests.
• Coordinate and follow up with maintenance personnel, cleaning contractors, and building management to ensure issues are addressed promptly and effectively.
• Perform administrative duties including:
  • Collection of maintenance fees and other related payments
  • Issuance of receipts and accurate record-keeping
  • Entry of transactions into accounting and reporting systems
• Communicate and liaise with landlords, tenants, and vendors through formal channels such as email, messaging platforms, and phone calls.
• Assist in property inspections, maintenance coordination, site viewings, and handover activities in collaboration with the Sales and Maintenance teams.
• Compile and prepare regular reports on maintenance activities, complaints, and operational matters for management review.
• Act swiftly and responsibly in emergency situations or incidents.
• Build and maintain positive working relationships with residents, the Joint Management Body (JMB), and other key stakeholders.
• Undertake additional tasks and responsibilities as assigned by the supervisor.