Property & Collection Executive

Alam Kotamas Sdn Bhd; West Coast Division; On-site; MYR 45,000 - 62,000; Full time

Job summary

Alam Kotamas Sdn Bhd is seeking a Property & Collection Executive to support property operations, customer service, and collection activities. The role liaises with customers, tenants, contractors and internal departments to ensure timely payments and smooth property operations.

The candidate should hold a Diploma in Business/Marketing/Property and be fluent in Mandarin and English, with Bahasa Malaysia as an advantage.

Qualifications

• Diploma in Business, Marketing, Property or related field.
• Able to communicate fluently in Mandarin and English; Bahasa Malaysia is an advantage.
• Good communication, negotiation and customer service skills.
• Experience in property, collection, sales or customer service is an advantage.
• Proactive, organized and able to follow up tasks independently.
• Computer literate and familiar with Microsoft Office.
• Able to work independently in a fast-paced environment.

Responsibilities

• Handle customer/tenant enquiries, complaints and property-related matters.
• Coordinate maintenance, repairs, defects and service requests with relevant teams or contractors.
• Conduct property inspections and monitor property conditions.
• Follow up on outstanding maintenance and property-related issues.
• Monitor rental, service charges and other outstanding payments.
• Follow up with customers/tenants on overdue payments and payment arrangements.
• Issue payment reminders and collection notices when required.
• Maintain accurate customer, property and collection records.
• Perform data entry and update databases, spreadsheets and operational records.
• Prepare collection, outstanding payment and basic management reports.
• Maintain proper physical and digital filing systems.
• Handle related correspondence, emails and phone calls.
• Assist with meetings, appointments and other property/office arrangements when required.
• Provide general administrative support to ensure smooth daily operations.

Skills

Communication skills

Negotiation

Customer service

Proactive mindset

Education

Diploma in Business/Marketing/Property

Tools

Microsoft Office

Job description

Job Summary

We are looking for a Property & Collection Executive to support property operations, customer service, collection activities and related administrative work. The role will liaise with customers/tenants, contractors and internal departments to ensure smooth property operations and timely payment collection.

Key Responsibilities

Handle customer/tenant enquiries, complaints and property-related matters.

Coordinate maintenance, repairs, defects and service requests with relevant teams or contractors.

Conduct property inspections and monitor property conditions.

Follow up on outstanding maintenance and property-related issues.

Monitor rental, service charges and other outstanding payments.

Follow up with customers/tenants on overdue payments and payment arrangements.

Issue payment reminders and collection notices when required.

Maintain accurate customer, property and collection records.

Perform data entry and update databases, spreadsheets and operational records.

Prepare collection, outstanding payment and basic management reports.

Maintain proper physical and digital filing systems.

Handle related correspondence, emails and phone calls.

Assist with meetings, appointments and other property/office arrangements when required.

Provide general administrative support to ensure smooth daily operations.

Requirements

Diploma in Business, Marketing, Property or related field.

Able to communicate fluently in Mandarin and English; Bahasa Malaysia is an advantage.

Good communication, negotiation and customer service skills.

Experience in property, collection, sales or customer service is an advantage.

Proactive, organized and able to follow up tasks independently.

Computer literate and familiar with Microsoft Office.

Able to work independently in a fast-paced environment.