Urgent: Chinese-Speaking Banking Support (Malaysia)

Concentrix; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Job summary

Jora Malaysia is seeking a Native Chinese Speaker to join our Customer Support team in Malaysia. You will handle inquiries from banking customers via calls, chats, and emails, delivering courteous service and timely solutions.

You should have full working rights for Malaysia, English proficiency, and strong customer-service experience. Banking knowledge is a plus; you will document interactions, follow data security standards, and strive for high customer satisfaction and first-contact

Qualifications

• Native Chinese speaker with full working rights for Malaysia.
• English proficiency required.
• Strong customer-service experience handling chats, emails, and outbound calls.
• Knowledge of banking products is a plus.

Responsibilities

• Handle outbound calls, chats and emails inquiries from customers.
• Provide information on banking products, limits, rates, rewards, and billing cycles.
• Process service requests such as account updates, disputes, and payment arrangements.
• Ensure accurate documentation of all customer interactions in the system.
• Follow compliance and data security standards in all customer interactions; escalate complex issues.
• Achieve performance targets such as call handling time and customer satisfaction.

Skills

Chinese language

Customer support

English proficiency

Education

English certificates

Job description

Jora Malaysia is seeking a Native Chinese Speaker to join our Customer Support team in Malaysia. You will handle inquiries from banking customers via calls, chats, and emails, delivering courteous service and timely solutions.

You should have full working rights for Malaysia, English proficiency, and strong customer-service experience. Banking knowledge is a plus; you will document interactions, follow data security standards, and strive for high customer satisfaction and first-contact