Remote Bilingual Customer Experience Agent-Mandarin/English

Tribe Digital; Seremban; Remote; MYR 45,000 - 67,000; Full time

Job summary

Jora Malaysia is seeking a Bilingual Customer Experience Agent to support customers through online channels on a remote basis. You will handle inquiries via live chat and email, providing accurate support in Mandarin and English to ensure high customer satisfaction.

Responsibilities include resolving issues, escalating complex cases when needed, and maintaining service standards while working remotely and independently on a full-time basis.

Qualifications

• Fluent in Mandarin and English.
• Strong communication and problem-solving skills.
• Customer service or online support experience preferred.
• Comfortable working remotely and independently.
• Willing to work rotating shifts, including weekends and public holidays.

Responsibilities

• Handle customer inquiries via live chat, email, and online platforms.
• Provide accurate and professional support in Mandarin and English.
• Resolve customer issues and escalate complex cases when necessary.
• Maintain a high standard of service and customer satisfaction.
• Follow company procedures and meet performance targets.

Skills

Mandarin

English

Communication skills

Problem-solving

Customer service

Job description

Jora Malaysia is seeking a Bilingual Customer Experience Agent to support customers through online channels on a remote basis. You will handle inquiries via live chat and email, providing accurate support in Mandarin and English to ensure high customer satisfaction.

Responsibilities include resolving issues, escalating complex cases when needed, and maintaining service standards while working remotely and independently on a full-time basis.