Native Chinese Speaker - Customer Support (Urgent Hiring)

Concentrix; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Job summary

Jora Malaysia is seeking a Native Chinese Speaker to join our Customer Support team in Malaysia. You will handle inquiries from banking customers via calls, chats, and emails, delivering courteous service and timely solutions.

You should have full working rights for Malaysia, English proficiency, and strong customer-service experience. Banking knowledge is a plus; you will document interactions, follow data security standards, and strive for high customer satisfaction and first-contact

Qualifications

• Native Chinese speaker with full working rights for Malaysia.
• English proficiency required.
• Strong customer-service experience handling chats, emails, and outbound calls.
• Knowledge of banking products is a plus.

Responsibilities

• Handle outbound calls, chats and emails inquiries from customers.
• Provide information on banking products, limits, rates, rewards, and billing cycles.
• Process service requests such as account updates, disputes, and payment arrangements.
• Ensure accurate documentation of all customer interactions in the system.
• Follow compliance and data security standards in all customer interactions; escalate complex issues.
• Achieve performance targets such as call handling time and customer satisfaction.

Skills

Chinese language

Customer support

English proficiency

Education

English certificates

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Native Chinese Speaker - Customer Support (Urgent Hiring)

Looking for candidates with full working rights for Malaysia to apply. You will handle a wide range of customer inquiries related to banking accounts services, ensuring a positive experience and providing timely solutions.

Key responsibilities

Handle outbound calls, chats and emails inquiries from Singapore customers regarding account balances, transactions, credit card usage, payments.

Assist Singapore customers with lost or stolen cards, fraudulent activity, and account security issues

Provide information about banking products and services such as credit limits, interest rates, reward points, and billing cycles

Process service requests like account updates, disputes, and payment arrangements

Ensure accurate documentation of all customer interactions in the system

Follow compliance and data security standards in all customer interactions

Escalate complex issues to the appropriate department while ensuring customer satisfaction

Achieve individual and team performance targets such as call handling time, customer satisfaction, and first-call resolution

Requirements:
1. Must be Native Chinese Speaker candidates with full working rights for Malaysia
2.Having education certificates in English
3. English A2/B1
4. Having strong CS exp, handled chats, emails and outbound call
5. Knowledge in banking is a plus