Customer Service Specialist - Mandarin Speaker (Regular Working Hours)

Teleperformance; Selangor; On-site; MYR 45,000 - 78,000; Full time

Job summary

Jora Malaysia is seeking a Customer Success Specialist to support a banking client, delivering excellent service experiences. You will handle enquiries, resolve issues promptly, and ensure a positive journey aligned with service standards.

Qualifications include a Bachelor's degree and experience in customer service; fluent English and Mandarin are preferred. You will work in a fast-paced, team-oriented environment within Malaysia.

Qualifications

• Bachelor's degree in any discipline.
• Experience in customer service or call center is preferred, banking/financial sector is an advantage.
• Excellent communication in English and Mandarin.
• Strong problem-solving and attention to detail.
• Able to work in a fast-paced, team-oriented environment.

Responsibilities

• Respond to customer enquiries via phone, email, or chat in a professional and timely manner.
• Provide accurate information on products, services, and account details.
• Handle complaints effectively and ensure timely resolution.
• Follow up on customer requests or escalations with internal teams.
• Maintain documentation and comply with data privacy guidelines.

Skills

Communication skills

Teamwork

Problem solving

English

Mandarin

Education

Bachelor's degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a Customer Success Specialist to support our banking client in delivering excellent service experiences to customers. This role involves handling customer enquiries, resolving issues promptly, and ensuring a positive customer journey aligned with the bank's service standards.

Key Responsibilities

• Respond to customer enquiries via phone, email, or chat in a professional and timely manner.
• Provide accurate information on products, services, and account details.
• Handle complaints effectively and ensure resolution within service timelines.
• Work closely with internal teams to follow up on customer requests or escalations.
• Maintain proper documentation and adhere to compliance and data privacy guidelines.

Requirements

• Bachelor's Degree in any discipline
• Prior customer service or call center experience preferred (banking or financial sector an advantage).
• Excellent communication skills in English and Mandarin.
• Strong problem-solving ability and attention to detail.
• Able to work in a fast-paced and team-oriented environment.