Mandarin-Speaking Customer Success Specialist (Banking)

LJ Global Horizon; Subang Jaya; On-site; MYR 33,000 - 50,000; Full time

Job summary

LJ Global Horizon is seeking a Customer Success Specialist (Mandarin) to support customers in Kuala Lumpur. The role involves handling inquiries via inbound calls and email, educating customers on self-service banking tools, and ensuring accurate KYC/compliance tasks are performed.

Ideal candidates are fluent in English and Mandarin, with a minimum education of SPM or equivalent and a willingness to work 24/7 rotational shifts.

Qualifications

• Handle inquiries via inbound calls and email support.
• Identify customer needs and provide effective solutions.
• Educate customers on self-service tools and digital banking channels.
• Perform call-backs for transaction confirmations.
• Carry out KYC procedures when required.
• Fresh graduates are encouraged to apply.
• Excellent communication and interpersonal skills.
• Fluency in English and Mandarin (spoken and written).

Responsibilities

• Handle inquiries through inbound calls and email support.
• Identify customer needs and provide effective solutions.
• Educate customers on self-service tools and digital banking channels.
• Perform call-backs for transaction confirmations.
• Request and verify supporting documentation.
• Carry out KYC procedures when required.
• Build and maintain strong customer relationships.

Skills

Customer service

Communication

Problem-solving

English and Mandarin fluency

KYC/compliance awareness

Education

SPM or equivalent

Tools

Email support tools

Job description

LJ Global Horizon is seeking a Customer Success Specialist (Mandarin) to support customers in Kuala Lumpur. The role involves handling inquiries via inbound calls and email, educating customers on self-service banking tools, and ensuring accurate KYC/compliance tasks are performed.

Ideal candidates are fluent in English and Mandarin, with a minimum education of SPM or equivalent and a willingness to work 24/7 rotational shifts.