Banking Customer Success Specialist

Teleperformance; Selangor; On-site; MYR 45,000 - 78,000; Full time

Job summary

Jora Malaysia is seeking a Customer Success Specialist to support a banking client, delivering excellent service experiences. You will handle enquiries, resolve issues promptly, and ensure a positive journey aligned with service standards.

Qualifications include a Bachelor's degree and experience in customer service; fluent English and Mandarin are preferred. You will work in a fast-paced, team-oriented environment within Malaysia.

Qualifications

• Bachelor's degree in any discipline.
• Experience in customer service or call center is preferred, banking/financial sector is an advantage.
• Excellent communication in English and Mandarin.
• Strong problem-solving and attention to detail.
• Able to work in a fast-paced, team-oriented environment.

Responsibilities

• Respond to customer enquiries via phone, email, or chat in a professional and timely manner.
• Provide accurate information on products, services, and account details.
• Handle complaints effectively and ensure timely resolution.
• Follow up on customer requests or escalations with internal teams.
• Maintain documentation and comply with data privacy guidelines.

Skills

Communication skills

Teamwork

Problem solving

English

Mandarin

Education

Bachelor's degree

Job description

Jora Malaysia is seeking a Customer Success Specialist to support a banking client, delivering excellent service experiences. You will handle enquiries, resolve issues promptly, and ensure a positive journey aligned with service standards.

Qualifications include a Bachelor's degree and experience in customer service; fluent English and Mandarin are preferred. You will work in a fast-paced, team-oriented environment within Malaysia.