Multilingual Customer Support & Experience Specialist

AI ELITE TECHNOLOGY; Gelang Patah; On-site; MYR 27,000 - 47,000; Full time

Job summary

Jora Malaysia is seeking a customer service representative to respond to inbound inquiries via phone, email, and chat in a friendly and professional manner, resolving issues promptly and accurately. The role emphasizes upselling opportunities, detailed record keeping, cross-department collaboration, and continuous process improvement to boost customer satisfaction.

Fluency in English and Bahasa Malaysia is required.

Qualifications

• Previous experience in a customer service or call centre role, preferably in the retail or services industry.
• Excellent communication and interpersonal skills with a friendly and approachable demeanour.
• Strong problem-solving and critical thinking abilities to effectively handle customer inquiries.
• Proficiency in English and Bahasa Malaysia, both written and verbal.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat in a friendly and professional manner.
• Resolve customer issues and concerns in a timely and effective way.
• Proactively identify opportunities to upsell and cross-sell products and services.
• Maintain detailed records of customer interactions and follow up as needed.
• Collaborate with other departments to ensure seamless customer experiences.
• Continuously look for ways to improve processes and enhance customer satisfaction.

Skills

Communication skills

Bilingual English & BM

Teamwork

Problem solving

Job description

Jora Malaysia is seeking a customer service representative to respond to inbound inquiries via phone, email, and chat in a friendly and professional manner, resolving issues promptly and accurately. The role emphasizes upselling opportunities, detailed record keeping, cross-department collaboration, and continuous process improvement to boost customer satisfaction.

Fluency in English and Bahasa Malaysia is required.