Advisor I, Customer Service (Banking Industry) Native Chinese ONLY

Concentrix; Kuala Lumpur; Vor Ort; MYR 33.480 - 55.800; Vollzeit

Zusammenfassung

Concentrix is hiring an Advisor I, Customer Service (Banking Industry) for Malaysia. The role focuses on banking customer service via inbound/outbound calls, chats, and emails, addressing routine problems and providing timely resolutions.

The successful candidate will be a native Chinese speaker with strong English skills and a Bachelor's degree, able to work on rotational shifts and relocate to Malaysia. Immediate joiner is preferred.

Qualifikationen

• Bachelor's degree holder with English-language certificate.
• Native Chinese speaker ONLY.
• 1–2 years of Banking Customer Service experience.
• English proficiency with at least B2.

Aufgaben

• Handle inbound/outbound calls, chats and email inquiries from Singapore customers regarding accounts, transactions, cards, and payments.
• Assist customers with lost/stolen cards, fraud, and account security issues.
• Provide information on banking products such as credit limits, rates, rewards, and billing cycles.
• Process service requests like account updates, disputes, and payment arrangements.
• Document all interactions accurately in the system.
• Follow data security and compliance standards in all interactions.
• Escalate complex issues while maintaining customer satisfaction.
• Strive to meet individual and team targets (call handling time, CSAT, first-call resolution).

Kenntnisse

Customer service

English proficiency

Communication

Attention to detail

Bilingual Chinese/English

Ausbildung

Bachelor's degree

Jobbeschreibung

Job Title

Advisor I, Customer Service (Banking Industry) Native Chinese ONLY

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client products or services. We are looking for a customer‑focused and detail‑oriented individual to join our team as a Banking Customer Service Representative (Native Chinese speakers ONLY). In this role, you will handle a wide range of customer inquiries related to banking account services, ensuring a positive experience and providing timely solutions.

Responsibilities

• Handle inbound calls, chats and email inquiries from Singapore customers regarding account balances, transactions, credit card usage, payments, and fees.
• Assist Singapore customers with lost or stolen cards, fraudulent activity, and account security issues.
• Provide information about banking products and services such as credit limits, interest rates, reward points, and billing cycles.
• Process service requests like account updates, disputes, and payment arrangements.
• Ensure accurate documentation of all customer interactions in the system.
• Follow compliance and data security standards in all customer interactions.
• Escalate complex issues to the appropriate department while ensuring customer satisfaction.
• Achieve individual and team performance targets such as call handling time, customer satisfaction, and first‑call resolution.

Requirements

• Education: Bachelor’s degree holder (certificate must be in English).
• Able to work on rotational shifts and relocate to Malaysia.
• 1‑2 years of Banking Customer Service experience.
• English proficiency with B2 or above.
• Immediate joiner.
• Native Chinese speaker ONLY required.