Urdu Content Moderator Advisor I

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 27,000 - 45,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. is seeking an Advisor I, Content Moderator-Urdu to handle inbound/outbound calls and online inquiries, delivering solid customer service and resolving routine issues. You will greet customers professionally, stay updated on product knowledge, and document interactions accurately.

The role emphasizes empathy, attentiveness, and the ability to multitask in a fast-paced environment, with shift rotations and teamwork across a global contact center.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Strong customer service orientation and courteous demeanor.
• Good written and spoken English; clear communication.
• Proficient PC navigation and basic computer skills.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements; probe for understanding.
• Listen attentively and demonstrate empathy to build rapport.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and notation of accounts.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products and/or services when appropriate.
• Track, document and retrieve information in call tracking system.
• Respond to inquiries by referencing published materials or senior staff.

Skills

Customer service

Communication

PC navigation

Attention to detail

Multitasking

Teamwork

Patience

Shift flexibility

Education

High school diploma

Two years of college education

Job description

Concentrix CVG Malaysia Sdn. Bhd. is seeking an Advisor I, Content Moderator-Urdu to handle inbound/outbound calls and online inquiries, delivering solid customer service and resolving routine issues. You will greet customers professionally, stay updated on product knowledge, and document interactions accurately.

The role emphasizes empathy, attentiveness, and the ability to multitask in a fast-paced environment, with shift rotations and teamwork across a global contact center.