Advisor I - Customer Support & Content Moderation

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 30,000 - 48,000; Full time

Job summary

Concentrix CVG Corporation in Kuala Lumpur is seeking an Advisor I, Content Moderator-Thai to deliver courteous, solution-oriented customer support across inbound/outbound calls and online channels, while maintaining consistent KPIs.

The role emphasizes empathy, accurate data handling, and teamwork in a fast-paced environment, with potential shift rotations and opportunities to grow within a global tech services leader.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Able to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Able to multitask in a fast-paced, high production environment.
• Willing to rotate shifts; work both independently and in a team.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements; probe for understanding and resolve issues.
• Listen attentively and demonstrate empathy while building rapport.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Prepare accurate work notation and data entries.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products/services and document interactions.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Courteous with strong customer service

Strong computer navigation skills

Effective written and verbal Communic

Attention to detail

Multi-tasking

Team player and independent

Patience in customer interactions

Ability to rotate shifts

Education

High school diploma

Job description

Concentrix CVG Corporation in Kuala Lumpur is seeking an Advisor I, Content Moderator-Thai to deliver courteous, solution-oriented customer support across inbound/outbound calls and online channels, while maintaining consistent KPIs.

The role emphasizes empathy, accurate data handling, and teamwork in a fast-paced environment, with potential shift rotations and opportunities to grow within a global tech services leader.