Advisor I, Content Moderator (Japanese)

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 50,000 - 78,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. is seeking an Advisor I, Content Moderator-Japanese to handle inbound and outbound calls or web inquiries, delivering customer service and resolving routine issues per client requirements.

You will maintain product knowledge, document interactions, strive for customer satisfaction, and upsell where appropriate, while working in a fast-paced call center environment in Kuala Lumpur.

Qualifications

• High school diploma and 3–6 months of relevant experience preferred.
• Excellent customer service orientation.
• Strong written and verbal communication abilities.
• Proven ability to adapt to changes quickly.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work including noting accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services as appropriate.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring to published materials or senior staff.

Skills

Customer service orientation

Communication skills

Multitasking

Teamwork

Adaptability

Attention to detail

Patience

Shift flexibility

Education

High school diploma

Job description

Concentrix CVG Malaysia Sdn. Bhd. is seeking an Advisor I, Content Moderator-Japanese to handle inbound and outbound calls or web inquiries, delivering customer service and resolving routine issues per client requirements.

You will maintain product knowledge, document interactions, strive for customer satisfaction, and upsell where appropriate, while working in a fast-paced call center environment in Kuala Lumpur.