Unit Trust Apps Support Specialist — 24/7 On-Call

NTT DATA North America; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

NTT DATA is seeking an Application Support Specialist in Kuala Lumpur to manage Unit Trust applications, provide Level 2/3 support, and collaborate with users and cross-border teams.

Strong Java/Oracle and WebSphere knowledge is required, plus Windows/Unix scripting and familiarity with Jira/Confluence and Agile/Scrum practices. Willing to work at Cyberjaya/KL with 24x7 on-call support.

Qualifications

• Application technical support on Java and Oracle Database.
• Platform knowledge on Windows, UNIX/Linux (Solaris) & WebSphere deployments.
• Strong knowledge of Unit Trust origination and workflow systems.
• Hands-on experience on Windows and Unix scripting, MS-DOS working experience.

Responsibilities

• Provide system support and manage enhancements for Unit Trust applications.
• Handle Level 2 and 3 production support.
• Perform problem investigation including root cause analysis and solution implementation.
• Work closely with users to understand needs and issues.
• Manage system risks and propose improvements to mitigate risks.
• Liaise with vendors on scope of work and fixes.

Skills

Java

Oracle Database

Windows

UNIX/Linux

WebSphere

Unit Trust workflows

Scripting

MS-DOS

Jira

Confluence

Agile/Scrum

On-call support

Communication

Tools

Jira

Confluence

Job description

NTT DATA is seeking an Application Support Specialist in Kuala Lumpur to manage Unit Trust applications, provide Level 2/3 support, and collaborate with users and cross-border teams.

Strong Java/Oracle and WebSphere knowledge is required, plus Windows/Unix scripting and familiarity with Jira/Confluence and Agile/Scrum practices. Willing to work at Cyberjaya/KL with 24x7 on-call support.