IT Specialist

LAVU TECH SOLUTIONS SDN. BHD.; Cyberjaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

LAVU TECH SOLUTIONS SDN. BHD. is seeking an Application Technical Support specialist in Cyberjaya/KL to handle Unit Trust applications and WebSphere deployments. You will work on Windows/Unix environments, and provide on-call support to ensure smooth operations.

You will engage in problem investigation, root cause analysis, and collaboration with users and vendors. This role requires teamwork, strong communication, and the ability to work across borders in a dynamic IT setting.

Qualifications

• Three years of experience in application support or similar roles.
• Experience with Unit Trust domain and related workflows is a plus.
• Strong knowledge of Windows/UNIX scripting and Oracle databases.

Responsibilities

• Provide level 2 and 3 production support for Unit Trust applications.
• Perform issue investigation, root cause analysis and solution definition.
• Collaborate with users to understand needs and issues, and document improvements.
• Coordinate with vendor on scope, progress and fixes.
• Liaise with cross-border colleagues to ensure seamless support.

Skills

Team work

Communication

Interpersonal skills

Cross-border collaboration

Tools

Windows

Unix

Oracle

WebSphere

Java

Jira

Confluence

Agile/Scrum

Job description

Application Technical Support on Java and Oracle Database.

Platform Knowledge on windows, UNIX/Linux (Solaris) & WebSphere web deployments.

Strong application knowledge Unit Trust origination and workflow systems.

Hands-on experience on Windows and Unix scripting, MS-DOS working experience and support.

Knowledge in Banking IT environment will be a plus.

24 x 7 on call support.

Minimum 3 years of working experience in the same capacity.

Pleasant personality with good communication and interpersonal skills.

Proactive and team player.

Willing to work at Cyberjaya/ KL

Able to work with cross border colleagues.

Familiar with tools/practises such as Jira, Confluence, and Agile/Scrum Methodology

Roles/Responsibilities

• To provide system support and manage enhancement for Unit Trust application.
• Systems specializing in the Unit Trust Domain.
• Perform Level 2 and 3 of production support.
• To perform problem investigation – problem identification, root cause analysis, solution definition and implementation.
• To work closely with users to understand their needs & issues.
• To manage system risks and conjure improvements to mitigate and manage risks
• Liaise with vendor on the Scope of Work, enhancements progress and fix implementations.

Core Skillset: Windows, Unix, Oracle, Websphere, Java