Application Support Specialist (Unit Trust Applications)

NTT DATA North America; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

NTT DATA is seeking an Application Support Specialist in Kuala Lumpur to manage Unit Trust applications, provide Level 2/3 support, and collaborate with users and cross-border teams.

Strong Java/Oracle and WebSphere knowledge is required, plus Windows/Unix scripting and familiarity with Jira/Confluence and Agile/Scrum practices. Willing to work at Cyberjaya/KL with 24x7 on-call support.

Qualifications

• Application technical support on Java and Oracle Database.
• Platform knowledge on Windows, UNIX/Linux (Solaris) & WebSphere deployments.
• Strong knowledge of Unit Trust origination and workflow systems.
• Hands-on experience on Windows and Unix scripting, MS-DOS working experience.

Responsibilities

• Provide system support and manage enhancements for Unit Trust applications.
• Handle Level 2 and 3 production support.
• Perform problem investigation including root cause analysis and solution implementation.
• Work closely with users to understand needs and issues.
• Manage system risks and propose improvements to mitigate risks.
• Liaise with vendors on scope of work and fixes.

Skills

Java

Oracle Database

Windows

UNIX/Linux

WebSphere

Unit Trust workflows

Scripting

MS-DOS

Jira

Confluence

Agile/Scrum

On-call support

Communication

Tools

Jira

Confluence

Job description

Req ID: 387493

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Application Support Specialist (Unit Trust Applications) to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

Requirements

• Application Technical Support on Java and Oracle Database.
• Platform Knowledge on windows, UNIX/Linux (Solaris) & WebSphere web deployments.
• Strong application knowledge Unit Trust origination and workflow systems.
• Hands-on experience on Windows and Unix scripting, MS-DOS working experience and support.
• Knowledge in Banking IT environment will be a plus.
• 24 x 7 on call support.
• Minimum 3 years of working experience in the same capacity.
• Pleasant personality with good communication and interpersonal skills.
• Proactive and team player.
• Willing to work at Cyberjaya/ KL
• Able to work with cross border colleagues.
• Familiar with tools/practises such as Jira, Confluence, and Agile/Scrum Methodology

Roles/Responsibilities

• To provide system support and manage enhancement for Unit Trust application.
• Systems specializing in the Unit Trust Domain.
• Perform Level 2 and 3 of production support.
• To perform problem investigation – problem identification, root cause analysis, solution definition and implementation.
• To work closely with users to understand their needs & issues.
• To manage system risks and conjure improvements to mitigate and manage risks
• Liaise with vendor on the Scope of Work, enhancements progress and fix implementations.

Core Skillset: Windows, Unix, Oracle, Websphere, Java

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.