Unit Trust Applications Support Specialist (24/7 On-Call)

NTT America, Inc.; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

NTT DATA is seeking an Application Support Specialist to join our Kuala Lumpur team. You will provide level 2/3 production support for Unit Trust applications, covering Windows, UNIX/Linux, Java, Oracle, and WebSphere deployments. Collaboration with cross-border colleagues and vendors is required.

You should have 3+ years in a similar role, strong communication, and a proactive team mindset. On-call duty and Kuala Lumpur/Cyberjaya work location are expected.

Qualifications

• Experience in Application Technical Support on Java and Oracle Database.
• Platform knowledge on Windows, UNIX/Linux (Solaris) and WebSphere deployments.
• Strong knowledge of Unit Trust origination and workflow systems.
• Hands-on experience with Windows and Unix scripting, MS-DOS.
• Knowledge in Banking IT environment is a plus.
• Willing to work on 24x7 on-call support.
• Minimum 3 years in a similar role.
• Good communication and interpersonal skills.
• Proactive and team player.
• Willing to work at Cyberjaya/KL with cross-border colleagues.
• Familiar with Jira, Confluence and Agile/Scrum practices.

Responsibilities

• Provide system support and manage enhancements for Unit Trust applications.
• Specialize in Unit Trust domain systems.
• Perform Level 2 and 3 production support.
• Investigate problems, identify root causes, define solutions and implement fixes.
• Work with users to understand needs and issues.
• Manage system risks and drive improvements.
• Liaise with vendors on scope, progress and fixes.

Skills

Java

Oracle

Windows

Unix/Linux

WebSphere

Unit Trust

Windows scripting

Unix scripting

MS-DOS

Banking IT

On-call support

Cross-border collaboration

Jira

Confluence

Agile/Scrum

Tools

Jira

Confluence

Agile/Scrum Methodology

Job description

NTT DATA is seeking an Application Support Specialist to join our Kuala Lumpur team. You will provide level 2/3 production support for Unit Trust applications, covering Windows, UNIX/Linux, Java, Oracle, and WebSphere deployments. Collaboration with cross-border colleagues and vendors is required.

You should have 3+ years in a similar role, strong communication, and a proactive team mindset. On-call duty and Kuala Lumpur/Cyberjaya work location are expected.