Application Support Specialist (Unit Trust Applications)

NTT America, Inc.; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

NTT DATA is seeking an Application Support Specialist to join our Kuala Lumpur team. You will provide level 2/3 production support for Unit Trust applications, covering Windows, UNIX/Linux, Java, Oracle, and WebSphere deployments. Collaboration with cross-border colleagues and vendors is required.

You should have 3+ years in a similar role, strong communication, and a proactive team mindset. On-call duty and Kuala Lumpur/Cyberjaya work location are expected.

Qualifications

• Experience in Application Technical Support on Java and Oracle Database.
• Platform knowledge on Windows, UNIX/Linux (Solaris) and WebSphere deployments.
• Strong knowledge of Unit Trust origination and workflow systems.
• Hands-on experience with Windows and Unix scripting, MS-DOS.
• Knowledge in Banking IT environment is a plus.
• Willing to work on 24x7 on-call support.
• Minimum 3 years in a similar role.
• Good communication and interpersonal skills.
• Proactive and team player.
• Willing to work at Cyberjaya/KL with cross-border colleagues.
• Familiar with Jira, Confluence and Agile/Scrum practices.

Responsibilities

• Provide system support and manage enhancements for Unit Trust applications.
• Specialize in Unit Trust domain systems.
• Perform Level 2 and 3 production support.
• Investigate problems, identify root causes, define solutions and implement fixes.
• Work with users to understand needs and issues.
• Manage system risks and drive improvements.
• Liaise with vendors on scope, progress and fixes.

Skills

Java

Oracle

Windows

Unix/Linux

WebSphere

Unit Trust

Windows scripting

Unix scripting

MS-DOS

Banking IT

On-call support

Cross-border collaboration

Jira

Confluence

Agile/Scrum

Tools

Jira

Confluence

Agile/Scrum Methodology

Job description

Req ID: 387493

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Application Support Specialist (Unit Trust Applications) to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

Requirements

• Application Technical Support on Java and Oracle Database.
• Platform Knowledge on windows, UNIX/Linux (Solaris) & WebSphere web deployments.
• Strong application knowledge Unit Trust origination and workflow systems.
• Hands-on experience on Windows and Unix scripting, MS-DOS working experience and support.
• Knowledge in Banking IT environment will be a plus.
• 24 x 7 on call support.
• Minimum 3 years of working experience in the same capacity.
• Pleasant personality with good communication and interpersonal skills.
• Proactive and team player.
• Willing to work at Cyberjaya/ KL
• Able to work with cross border colleagues.
• Familiar withtools/practises such as Jira, Confluence, and Agile/Scrum Methodology

Roles/Responsibilities

• To provide system support and manage enhancement for Unit Trust application.
• Systems specializing in the Unit Trust Domain.
• Perform Level 2 and 3 of production support.
• To perform problem investigation – problem identification, root cause analysis, solution definition and implementation.
• To work closely with users to understand their needs & issues.
• To manage system risks and conjure improvements to mitigate and manage risks
• Liaise with vendor on the Scope of Work, enhancements progress and fix implementations.

Core Skillset: Windows, Unix, Oracle, Websphere, Java

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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