UK Logistics Operations Coordinator — Remote-Friendly

Castlery; Johor Bahru; Remote; MYR 48,000 - 64,000; Full time

Job summary

Castlery is seeking a Logistics Operations Coordinator to join the UK Logistics Operations team from Malaysia. You will coordinate daily inbound, outbound and return deliveries, work with delivery partners, warehouses and internal teams to keep deliveries on track.

You will use NetSuite, TMS and Gladly, handle customer communications, and support operational reporting and process improvements to boost efficiency and customer experience.

Qualifications

• Good command of English, both written and spoken.
• 1–2 years of experience in logistics, operations, customer service, supply chain, or related environments.
• Comfortable coordinating with external vendors, delivery partners, and internal stakeholders.
• Strong problem-solving skills and ability to stay calm in fast-paced situations.
• Customer-focused mindset with good communication skills.

Responsibilities

• Coordinate daily inbound, outbound, and return deliveries to ensure smooth operations and successful customer deliveries.
• Work closely with delivery partners, warehouses, and internal teams to resolve delivery delays, exceptions, or customer issues.
• Monitor shipment status and update customers or stakeholders when required.
• Handle operational support tasks using systems such as NetSuite, TMS, Gladly, and other internal tools.
• Support customers through email, phone calls, and ticketing systems with clear and professional communication.
• Assist with operational reporting, tracking, and administrative tasks.
• Support team projects and process improvements to improve operational efficiency and customer experience.

Skills

English communication

Logistics coordination

Vendor coordination

Problem solving

ERP/TMS/WMS

Education

Diploma or Degree in Logistics, Supply Chain, Business

Tools

NetSuite

TMS

Gladly

Job description

Castlery is seeking a Logistics Operations Coordinator to join the UK Logistics Operations team from Malaysia. You will coordinate daily inbound, outbound and return deliveries, work with delivery partners, warehouses and internal teams to keep deliveries on track.

You will use NetSuite, TMS and Gladly, handle customer communications, and support operational reporting and process improvements to boost efficiency and customer experience.