UK Logistics Operations Coordinator

Castlery; Johor Bahru; Remote; MYR 48,000 - 64,000; Full time

Job summary

Castlery is seeking a Logistics Operations Coordinator to join the UK Logistics Operations team from Malaysia. You will coordinate daily inbound, outbound and return deliveries, work with delivery partners, warehouses and internal teams to keep deliveries on track.

You will use NetSuite, TMS and Gladly, handle customer communications, and support operational reporting and process improvements to boost efficiency and customer experience.

Qualifications

• Good command of English, both written and spoken.
• 1–2 years of experience in logistics, operations, customer service, supply chain, or related environments.
• Comfortable coordinating with external vendors, delivery partners, and internal stakeholders.
• Strong problem-solving skills and ability to stay calm in fast-paced situations.
• Customer-focused mindset with good communication skills.

Responsibilities

• Coordinate daily inbound, outbound, and return deliveries to ensure smooth operations and successful customer deliveries.
• Work closely with delivery partners, warehouses, and internal teams to resolve delivery delays, exceptions, or customer issues.
• Monitor shipment status and update customers or stakeholders when required.
• Handle operational support tasks using systems such as NetSuite, TMS, Gladly, and other internal tools.
• Support customers through email, phone calls, and ticketing systems with clear and professional communication.
• Assist with operational reporting, tracking, and administrative tasks.
• Support team projects and process improvements to improve operational efficiency and customer experience.

Skills

English communication

Logistics coordination

Vendor coordination

Problem solving

ERP/TMS/WMS

Education

Diploma or Degree in Logistics, Supply Chain, Business

Tools

NetSuite

TMS

Gladly

Job description

We're rethinking homes for how people really live, and we're looking for a Logistics Operations Coordinator to join our UK Logistics Operations team to help shape the future of living - one thoughtful detail at a time.

Operations at Castlery makes it all work streamlining processes and elevating every customer touchpoint. Success in this role means our UK deliveries run to plan, exceptions are caught and resolved before they reach the customer, and every stakeholder involved knows exactly where things stand.

What you'll be doing:

• Coordinate daily inbound, outbound, and return deliveries to ensure smooth operations and successful customer deliveries.
• Work closely with delivery partners, warehouses, and internal teams to resolve delivery delays, exceptions, or customer issues.
• Monitor shipment status and update customers or stakeholders when required.
• Handle operational support tasks using systems such as NetSuite, TMS, Gladly, and other internal tools.
• Support customers through email, phone calls, and ticketing systems with clear and professional communication.
• Assist with operational reporting, tracking, and administrative tasks.
• Support team projects and process improvements to improve operational efficiency and customer experience.

Location:

Hab GRID, Sunway Iskandar, Iskandar Puteri, Johor

Work Arrangement

• Candidates based in Johor Bahru: fully onsite at our Sunway Iskandar office
• Candidates based elsewhere in Malaysia: fully remote

Working Hours

This role supports the UK market and follows the below schedule:

• 1pm – 10pm MYT (Non-Daylight Savings)
• 2pm – 11pm MYT (Daylight Savings)

What You'll Need To Succeed

• Good command of English, both written and spoken.
• 1–2 years of experience in logistics, operations, customer service, supply chain, or related work environments.
• Comfortable coordinating with external vendors, delivery partners, and internal stakeholders.
• Strong problem-solving skills and ability to stay calm in fast-paced situations.
• Customer-focused mindset with good communication skills.
• Comfortable using systems and operational tools such as TMS, WMS, ERP, or ticketing platforms.
• Detail-oriented and able to manage multiple tasks accurately.
• Diploma or Degree in Logistics, Supply Chain, Business, or related fields is preferred

Built For Real Life, Designed For What's Next

At Castlery, we've spent over a decade building a brand people love by designing furniture for real life - durable, beautiful, and made to keep up with change.

Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.