Global Supply Chain Escalation Coordinator (Remote)

6689 PERFORMANCE ELECTRONIC MATERIALS MALAYSIA SDN. BHD.; Kuala Lumpur; Hybride; MYR 40 000 - 70 000; Plein temps

Résumé du poste

Qnity is seeking a Supply Chain - Coordinator to join our Kuala Lumpur or Penang team. The role supports the Global Freight Escalation Team with visibility, escalation, and coverage across shifts to cover holidays and vacations, with remote or hybrid work depending on business needs.

You will monitor urgent shipments, lead carrier escalations, and develop recovery plans while maintaining SOPs and KPIs. Fluent English is required for global communication.

Qualifications

Responsabilités

• Monitor urgent and high-priority shipments.
• Identify delays, exceptions, and service risks, and coordinate timely escalation and recovery actions.
• Monitor Carrier tracking reports/systems to identify shipments not moving as planned and elevate to mitigate impact.
• Lead escalations with carriers, freight forwarders, warehouses, customs brokers, and internal teams.
• Develop and execute recovery plans to reduce shortages, production disruption, customer impact, and added cost.
• Monitor weather, port congestion, labor activity, geopolitical events, customs delays, and carrier disruptions.
• Provide clear status updates, risk assessments, ownership, next steps, and expected resolution timing.
• Manage service failures through complaint, root cause analysis, corrective action, and follow-up processes.
• Maintain escalation records, event timelines, shift handoffs, dashboards, KPIs, and trend reporting.
• Create logistics purchase orders as needed to support Logistics team.
• Must be comfortable communicating with global stakeholders, carriers, and logistics providers in English, both verbally and in writing.
• Maintain current SOPs, playbooks, contact lists, and escalation procedures.
• Participate in incident reviews, continuous improvement initiatives, and carrier performance discussions.
• Support training and cross-training activities to maintain coverage continuity across the global FET.
• Identify recurring transportation risks, analyze trends, and recommend preventive actions to reduce future disruptions.

Connaissances

Sense of urgency

Customer focus

Critical thinking

Risk assessment

Stakeholder management

Conflict resolution

Attention to detail

Continuous improvement

Fluent English communication

Description du poste

Qnity is seeking a Supply Chain - Coordinator to join our Kuala Lumpur or Penang team. The role supports the Global Freight Escalation Team with visibility, escalation, and coverage across shifts to cover holidays and vacations, with remote or hybrid work depending on business needs.

You will monitor urgent shipments, lead carrier escalations, and develop recovery plans while maintaining SOPs and KPIs. Fluent English is required for global communication.