Trust Administration & Operation Assistant

Virtue Trustee Berhad; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Virtue Trustee Berhad in Kuala Lumpur is seeking a Trust Administration & Operations Clerk to support the smooth operation of the trust administration and operations department. This full-time role offers essential administrative duties and attention to detail in a financial services context.

Based in Kuala Lumpur, you will handle documentation, coordinate meetings, and ensure confidentiality while delivering professional trustee services and effective client communications.

Qualifications

• Minimum of 1 year experience in an administrative or support role.
• Strong organisational and time management skills with multitasking ability.
• Excellent command of English; Bahasa Malaysia is advantageous.
• Proficiency in Microsoft Office and document handling.
• Ability to handle confidential information with integrity.
• Professional demeanor and customer service orientation.
• Willingness to learn trust administration procedures.

Responsibilities

• Provide comprehensive administrative support to the Trust Administration & Operations team.
• Process and maintain trust documentation, deeds, agreements and client records.
• Prepare and file correspondence and reports; manage filing systems.
• Coordinate scheduling and meetings for team members and clients.
• Assist with trust statements and financial documentation.
• Support client communications and enquiries; perform accurate data entry.
• Liaise with internal departments and external stakeholders as required.
• Contribute to improving administrative processes and procedures.

Skills

Administrative support

Organisational skills

Written and verbal English

Customer service

Confidentiality

Proactive problem solving

Tools

Microsoft Office

Job description

About the role

Reporting into the Trust Administration & Operations Manager, an exciting opportunity has become available for a Trust Administration & Operation Clerk to join Virtue Trustee Berhad in Kuala Lumpur.

As Trust Administration & Operation Clerk, you will play a vital role in supporting the smooth operation of our trust administration and operations department. This is a full-time position based in Kuala Lumpur, where you will provide essential administrative support to ensure the effective delivery of trustee services. This role is fundamental to maintaining the efficiency and professionalism of our operations team.

Key responsibilities

• Providing comprehensive administrative support to the Trust Administration & Operations team
• Processing and maintaining trust documentation, including deeds, agreements and client records
• Preparing and filing correspondence, reports and other administrative materials
• Coordinating scheduling and meeting arrangements for team members and clients
• Maintaining accurate and organised filing systems, both physical and digital
• Assisting with the preparation of trust statements and financial documentation
• Supporting the management of client communications and enquiries
• Performing data entry tasks with accuracy and attention to detail
• Liaising with internal departments and external stakeholders as required
• Contributing to the continuous improvement of administrative processes and procedures

What we're looking for

• Minimum of 1 years' experience in an administrative or support role, preferably within a financial services, trustee or legal environment
• Strong organisational and time management skills with the ability to handle multiple tasks efficiently
• Excellent written and verbal communication abilities in English; proficiency in Bahasa Malaysia is advantageous
• Proficiency in Microsoft Office applications, particularly Excel and Word
• High level of accuracy and attention to detail, particularly when handling documentation
• Ability to maintain confidentiality and handle sensitive information appropriately
• A professional demeanour and strong customer service orientation
• Proactive approach to problem-solving and a willingness to support team members
• Knowledge of trust administration procedures or willingness to develop expertise in this area

What we offer

Virtue Trustee Berhad is committed to supporting the development and wellbeing of our employees. We offer a competitive remuneration package, including a comprehensive benefits programme. Our workplace culture emphasises professional development opportunities, allowing you to build your expertise within the trust and financial services sector. We provide a collaborative team environment where your contributions are valued and recognised. We believe in maintaining a healthy work-life balance and encourage open communication regarding any adjustments or support you may require to perform effectively in your role.

We are an equal opportunities employer and welcome applications from candidates of all backgrounds. If you require any adjustments or alternative formats of key information at any stage of the recruitment process, please do not hesitate to contact us.

About us

Virtue Trustee Berhad is a leading trustee company in Malaysia, providing comprehensive trust administration and financial services solutions to clients. Our mission is to deliver professional, reliable and ethical trustee services that protect and advance the interests of our clients. With a strong commitment to excellence, integrity and client satisfaction, we have established ourselves as a trusted partner in the Malaysian financial services landscape. We pride ourselves on our knowledgeable team, robust operational processes and dedication to maintaining the highest standards of service in the trust administration industry.