Thai FinTech Customer Support Specialist – Rapid Growth

KPay Group; Kuala Lumpur; On-site; MYR 50,000 - 78,000; Full time

Benefits offered by this job

Monthly KPI incentives

Annual leave, Birthday leave, Medical

Group medical insurance

Comprehensive onboarding and training

Job summary

KPay Group in Kuala Lumpur is seeking a proactive Merchant Support Associate to resolve merchant inquiries across the Thailand market via calls, emails, and chat. You will log details, verify information, and ensure a smooth, high-quality merchant journey.

Requirements include at least 1 year of customer service experience, native or near-native Thai, and business-level English and Chinese. This role offers KPI-based incentives, leave benefits, and group medical insurance after confirmation.

Qualifications

• 1 year of hands-on customer service experience.
• Fintech, banking, or multinational call-center background is a plus.
• Native or near-native Thai with business-level English and Chinese.

Responsibilities

• Deliver world-class, multi-channel support (calls, emails, chat) to resolve merchant inquiries.
• Collaborate with Compliance to verify transaction details and safeguard platform integrity.
• Log merchant details, process profile updates, and track performance in company systems.
• Keep merchants informed on query progress to ensure a high-satisfaction journey.

Skills

Customer service

Thai language

English proficiency

Chinese proficiency

Job description

KPay Group in Kuala Lumpur is seeking a proactive Merchant Support Associate to resolve merchant inquiries across the Thailand market via calls, emails, and chat. You will log details, verify information, and ensure a smooth, high-quality merchant journey.

Requirements include at least 1 year of customer service experience, native or near-native Thai, and business-level English and Chinese. This role offers KPI-based incentives, leave benefits, and group medical insurance after confirmation.