Thai-Speaking Customer Support Specialist 24/7 (Malaysia)

WELSEND MALAYSIA SDN BHD; Kuala Lumpur; On-site; MYR 31,000 - 54,000; Full time

Job summary

WELSEND MALAYSIA SDN BHD is hiring a Customer Service Representative (Thai Speaker) in Kuala Lumpur on a full-time basis. The role is frontline customer support, handling inquiries via phone and email, and ensuring high service standards.

You must be fluent in Thai and Malay, with good English, and willing to work a 24/7 shift including nights, weekends, and public holidays. The position is based at Menara IMC and offers training, a professional environment, and opportunities for career

Qualifications

• Must be fluent in Thai and Malay with good English proficiency.
• Experience in customer service or call centre preferred.
• Able to multitask and handle multiple inquiries simultaneously.
• Strong communication and interpersonal skills; maintain professionalism under pressure.
• Proficient with computer systems, databases and CRM software.

Responsibilities

• Handle incoming customer inquiries via phone, email, and other channels.
• Provide accurate information about products and services.
• Resolve issues and escalate when necessary.
• Maintain detailed records of all interactions in company systems.
• Identify feedback and suggest improvements to relevant departments.
• Process requests and transactions with accuracy.
• Meet service quality targets and performance metrics.
• Follow company policies and ensure compliance.
• Collaborate with colleagues to support customer satisfaction.

Skills

Thai language fluency

Malay language fluency

English communication

Customer service mindset

Multitasking

CRM systems experience

Tools

CRM software

Databases

Job description

WELSEND MALAYSIA SDN BHD is hiring a Customer Service Representative (Thai Speaker) in Kuala Lumpur on a full-time basis. The role is frontline customer support, handling inquiries via phone and email, and ensuring high service standards.

You must be fluent in Thai and Malay, with good English, and willing to work a 24/7 shift including nights, weekends, and public holidays. The position is based at Menara IMC and offers training, a professional environment, and opportunities for career