Fintech Customer Support Specialist (24/7 On-Site Malaysia)

TP; Petaling Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

TP is seeking a motivated, English-speaking Customer Service Representative to join our fintech and digital payment services team in Selangor. You will handle customer enquiries, provide accurate information on digital payment services, resolve issues, and maintain confidentiality.

Ideal candidates have a Bachelor's degree, at least 6 months of customer service experience, and English at B2 level or higher.

Qualifications

• Bachelor's degree required.
• Preferably at least 6 months of customer service experience.
• English proficiency at B2 level or above (upper-intermediate).
• Excellent verbal and written English communication.
• Strong interpersonal, problem-solving and critical-thinking abilities.
• Customer-oriented mindset with the ability to handle customer concerns professionally.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced fintech/digital payment services environment.
• Willing to work 24/7 rotational shifts, including weekends and public holidays.
• Malaysian citizen; on-site at Kelana Centre Point (KCP), Selangor.

Responsibilities

• Handle incoming customer enquiries through designated service channels.
• Provide accurate information and assistance regarding digital payment services and accounts.
• Assist customers with payment issues, transaction discrepancies, and general service enquiries.
• Investigate and troubleshoot customer concerns to ensure timely resolution.
• Escalate complex issues to relevant departments when necessary.
• Maintain high standard of customer satisfaction through professional communication.
• Ensure interactions comply with company policies and service standards.
• Maintain accurate records of customer interactions, enquiries and resolutions.
• Protect customer information and confidentiality when handling sensitive data.
• Meet individual and team targets for service quality, productivity and customer satisfaction.

Skills

Bachelor's Degree

English proficiency B2

Customer service

Communication skills

Problem solving

Teamwork

Attention to detail

Ability to work 24/7 shifts

Education

Bachelor's Degree

Job description

TP is seeking a motivated, English-speaking Customer Service Representative to join our fintech and digital payment services team in Selangor. You will handle customer enquiries, provide accurate information on digital payment services, resolve issues, and maintain confidentiality.

Ideal candidates have a Bachelor's degree, at least 6 months of customer service experience, and English at B2 level or higher.