Customer Support Officer – Thai Speaking

BrightPath Talent Co.; Malaysia; On-site; MYR 33,480 - 55,800; Full time

Benefits offered by this job

Competitive compensation

Annual leave: 17-21 days

Medical insurance

Relocation Allowance

Night Shift Allowance

Job summary

BrightPath Talent Co. is seeking a dedicated Customer Support Officer who is fluent in Thai to join their growing team in Malaysia. The role involves responding to inquiries, providing advanced financial customer service, and cooperating effectively with other departments. A business-related degree and prior customer service experience are preferred, along with excellent communication skills in both Thai and English. The position offers full-time employment and a supportive, multicultural work environment.

Qualifications

• Business related degree and experience.
• Customer service/support experience in the financial industry preferred.
• Excellent verbal and written skills in Thai language.
• Good command of the English language (oral and written) is a must.
• Flexible shift rotation is a must.

Responsibilities

• Respond to inquiries via live chat, email, and phone.
• Provide advanced financial customer service.
• Consult with appropriate specialist staff as required.
• Identify areas for improvement and share suggestions and feedback.
• Work effectively with other departments.

Skills

Customer service/support experience

Communication skills

Multitasking ability

Thai language proficiency

English language proficiency

Education

Business related degree

Job description

We’re excited to support our client in the search for a dedicated Customer Support Officer - Thai Speaking to join their growing team. Our client is a licensed and fast‑growing Multi‑Asset CFD Broker, known for fostering a dynamic and inclusive work environment. Committed to excellence and innovation, the company is building a strong team of professionals to drive its global expansion. This is a fantastic opportunity to be part of a forward‑thinking organization and contribute to its continued success.

Job Responsibilities

• Respond to inquiries via live chat, email, and phone.
• Introduce financial products and services.
• Provide advanced financial customer service.
• Work with other departments as required.
• Contribute to teamwork to achieve goals.
• Consult with appropriate specialist staff as required.
• Perform other duties as directed by the manager.
• Offer guidance and troubleshooting support to assist clients.
• Handle client inquiries appropriately and ensure that high‑level service is provided.
• Identify areas for improvement and share suggestions and feedback with the team.
• Work with other departments as required - change to Cooperate effectively with other departments.

Job Requirements

• Business related degree and experience
• Customer service/support experience in the financial industry preferred
• Customer service/support experience required
• Location: Malaysia office
• Excellent verbal and written skills in Thai language
• Flexible shift rotation is a must. (08:00 – 17:00/12:00 – 21:00/15:00 – 00:00)
• Good command of the English language (oral and written) is a must.
• Ability to multitask and highly adaptable
• Excellent communication and interpersonal skills
• Excellent computer literacy

Package

• Competitive compensation
• Working in a global and fast‑growing organization
• Friendly, supportive, positive and professional team of experts
• Multicultural and diverse environment
• Full‑time employmentAnnual leave: 17 days (1st year), 19 days (1st year), 21 days (2nd year).
• Competitive allowances
• Medical insurance
• Onsite/hybrid working conditions
• Relocation Allowance
• Night Shift Allowance