Customer Service Executive (Part Timer! Immediate Start!) - 客服 (即刻上班)

KPay Merchant Service Limited; Kuala Lumpur; Remote; MYR 25,000 - 39,000; Part time

Benefits offered by this job

Paid Leaves

Health & Growth

Culture

Job summary

KPay Group is seeking a Part-time Customer Service Executive to support merchants across HK, SG, AU and beyond. You will handle inquiries via calls, emails, and messages, maintain accurate records, and ensure timely resolution.

You must be fluent in Chinese and English, have 1 year of customer service experience, and be comfortable with CRM and Google Sheets. Flexible 24/7 shift rotations and KPI-based incentives are offered.

Qualifications

• Fluency in Chinese and English required.
• 1 year of customer service experience preferred.
• Experience with CRM and Google Sheets is beneficial.

Responsibilities

• Provide full spectrum of customer service support to merchants and key accounts across the region (including HK & SG & AU).
• Resolve inquiries/complaints via calls, emails, and instant messages in a timely manner.
• Collect and record all relevant information accurately, ensuring compliance with SOPs.
• Keep merchants informed of the progress of their enquiries/complaints.
• Achieve individual performance expectations and perform ad-hoc tasks as assigned.

Skills

Chinese

English

Customer Service

CRM

Google Sheets

Tools

CRM

Google Sheets

Job description

KPay Group (“KPay”) is one of the fastest-growing fintech companies in APAC, committed to empowering businesses of all sizes through simple, seamless, smart, and secure technology solutions.

Serving more than 95,000 merchants across Australia, Hong Kong, Japan, and Singapore, KPay helps businesses unlock their growth potential through a one-stop platform for financial management, business operations, and digital transformation.

In 2024, KPay raised a record-breaking USD 55 million in Series A funding, the largest globally in the payments sector that year. KPay has since been recognised as “PayTech of the Year” at the Asia FinTech Awards, selected for the “Forbes Asia 100 to Watch” list in 2025, ranked among “Singapore’s Top FinTech Companies 2026” by Tech in Asia and Statista, and recognised as one of CNBC and Statista’s “World’s Top Fintech Companies 2026.”

Job Responsibilities:

Provide full spectrum of customer service support to merchants and key accounts across the region (including HK & SG & AU etc).

Resolve enquiries/complaints effectively via calls, emails, and instant messages in a timely manner.

Collect and record all relevant information accurately, ensuring compliance with company SOPs.

Keep merchants informed of the progress of their enquiries/complaints.

Achieve individual performance expectations and perform ad-hoc tasks as assigned.

Job Requirements:

Minimum 1 year of Customer Service experience preferred.

Language Requirement:

Fluency in Chinese and English (spoken, read, and typed) is required as the role serves the global markets.

Proficiency in computer software (ticketing systems, CRM, Google Sheets).

Experience in fintech/banking is a plus. Immediate availability is highly preferred.

Working Arrangements & Compensation:

PART TIME : Flexible Rotational Shifts (24/7): Work across different shifts (Morning, Day, Evening, Overnight). We offer differentiated, highly competitive hourly rates with extra shift allowances for early morning and overnight shifts.

Minimum Hours Commitment: To ensure service stability, part-timers must commit to a minimum of 100 working hours per month.

Shift Scheduling: You will need to submit your available dates for the following month by the 15th of each month. Final rosters are arranged based on business needs.

Performance Bonus: Monthly KPI incentives are available to reward your performance and attendance.

Perks & Benefits (Similar to Full-time!):

Paid Leaves: Annual leave and Medical leave provided.

Health & Growth: On-the-job training provided, with Group Medical Insurance entitlement upon confirmation.

Culture: Regular team activities, and opportunities for promotion/visits to HK or SG for company gatherings!

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Customer Service Executive?
• Which of the following languages are you fluent in?