Customer Service Executive Thai Speaker

Kpay Group; Kuala Lumpur; On-site; MYR 50,000 - 78,000; Full time

Benefits offered by this job

Monthly KPI incentives

Annual leave, Birthday leave, Medical

Group medical insurance

Comprehensive onboarding and training

Job summary

KPay Group in Kuala Lumpur is seeking a proactive Merchant Support Associate to resolve merchant inquiries across the Thailand market via calls, emails, and chat. You will log details, verify information, and ensure a smooth, high-quality merchant journey.

Requirements include at least 1 year of customer service experience, native or near-native Thai, and business-level English and Chinese. This role offers KPI-based incentives, leave benefits, and group medical insurance after confirmation.

Qualifications

• 1 year of hands-on customer service experience.
• Fintech, banking, or multinational call-center background is a plus.
• Native or near-native Thai with business-level English and Chinese.

Responsibilities

• Deliver world-class, multi-channel support (calls, emails, chat) to resolve merchant inquiries.
• Collaborate with Compliance to verify transaction details and safeguard platform integrity.
• Log merchant details, process profile updates, and track performance in company systems.
• Keep merchants informed on query progress to ensure a high-satisfaction journey.

Skills

Customer service

Thai language

English proficiency

Chinese proficiency

Job description

Why KPay?

Step into the future of global fintech with a powerhouse backed by record-breaking momentum! KPay Group is an industry leader empowering over 98,000 merchants

across Australia, Hong Kong, Japan, and Singapore through smart, secure, and seamless financial technology solutions.

Backed by a historic USD 55 million Series A funding round in 2024 — the largest globally in the payments sector that year. Crowned PayTech of the Year at the 2025 Asia FinTech Awards, recognised on Forbes Asia’s 100 to Watch list (2025), and ranked among Singapore's Top FinTech Companies 2026 by Tech in Asia and Statista.

Join an expanding regional hub in Kuala Lumpur where high performance is recognised, rewarded, and fast-tracked.

Key Responsibilities

• Merchant Advocacy: Deliver world-class, multi-channel support (calls, emails, instant messaging) to resolve merchant inquiries and complaints for the high-growth Thailand market.
• Cross-Functional Collaboration: Partner directly with the Compliance Team to verify transaction details via phone/text and safeguard platform integrity.
• Operational Excellence: Accurately log merchant details, process profile updates, and track performance metrics within company systems to ensure total transparency.
• Proactive Communication: Keep merchants fully informed on query progress, ensuring a seamless, high-satisfaction user journey from start to finish.

What We Are Looking For

• Experience: Minimum 1 year of hands-on customer service experience (background in fintech, banking, or multinational call-centers is a distinctive advantage).
• Language Mastery: Native or near-native Thai speaker, complemented by business-level English and Chinese proficiency.
• Mindset: Quick learner, meticulous problem-solver, and a clear communicator who thrives in a fast-paced, tech-forward environment.

Rewards

• Lucrative Incentives: Generous monthly KPI performance incentives to boost your earning potential.
• Comprehensive Wellness: Annual leave, Birthday leave, and Medical leave.
• Total Security: Group Medical Insurance coverage upon confirmation.
• Immediate Impact: Comprehensive onboarding and training provided so you can hit the ground running right away!