Part-Time FinTech Customer Support (Multilingual)

KPay Merchant Service Limited; Kuala Lumpur; Teletrabalho; MYR 25 000 - 39 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Paid Leaves

Health & Growth

Culture

Resumo da oferta

KPay Group is seeking a Part-time Customer Service Executive to support merchants across HK, SG, AU and beyond. You will handle inquiries via calls, emails, and messages, maintain accurate records, and ensure timely resolution.

You must be fluent in Chinese and English, have 1 year of customer service experience, and be comfortable with CRM and Google Sheets. Flexible 24/7 shift rotations and KPI-based incentives are offered.

Qualificações

• Fluency in Chinese and English required.
• 1 year of customer service experience preferred.
• Experience with CRM and Google Sheets is beneficial.

Responsabilidades

• Provide full spectrum of customer service support to merchants and key accounts across the region (including HK & SG & AU).
• Resolve inquiries/complaints via calls, emails, and instant messages in a timely manner.
• Collect and record all relevant information accurately, ensuring compliance with SOPs.
• Keep merchants informed of the progress of their enquiries/complaints.
• Achieve individual performance expectations and perform ad-hoc tasks as assigned.

Conhecimentos

Chinese

English

Customer Service

CRM

Google Sheets

Ferramentas

CRM

Google Sheets

Descrição da oferta de emprego

KPay Group is seeking a Part-time Customer Service Executive to support merchants across HK, SG, AU and beyond. You will handle inquiries via calls, emails, and messages, maintain accurate records, and ensure timely resolution.

You must be fluent in Chinese and English, have 1 year of customer service experience, and be comfortable with CRM and Google Sheets. Flexible 24/7 shift rotations and KPI-based incentives are offered.