Tenant Relations Executive (Shopping Mall)

Agensi Pekerjaan Starec Sdn Bhd; Kuala Lumpur; Presencial; MYR 36.000 - 58.000; Jornada completa

Descripción de la vacante

Agensi Pekerjaan Starec Sdn Bhd client is a shopping mall in Kuala Lumpur seeking a Tenant Relations Executive to join the team.

You will handle tenant enquiries and complaints, coordinate with internal departments, analyze tenant performance, prepare monthly reports, and support mall operations. Fresh graduates are encouraged to apply and you should be able to work weekends and communicate in English.

Formación

• Fresh graduates encouraged to apply.
• Proficient in English with good interpersonal and organisational skills.
• Shift work including weekends.

Responsabilidades

• Handle tenant enquiries, complaints and escalated issues promptly and professionally.
• Serve as the main contact between tenants and internal departments for smooth communication.
• Understand tenants' business needs and provide insights to support mall performance.
• Prepare and analyse monthly sales, credit and tenant performance reports.
• Analyse tenant performance and advise on extensions/ renewals.
• Manage category performance and present findings to management.
• Coordinate annual calendars for mall events, promotions and maintenance.
• Monitor customer service standards and ensure service contracts are met.
• Coordinate customer service projects and staff training.

Conocimientos

English communication

MS Excel

MS Office

Educación

Bachelor or Diploma in Business Administration / Marketing / Retail Management

Descripción del empleo

Our client is an established shopping mall located in Kuala Lumpur and is currently looking for a suitable Tenant Relations Executive to join their team.

Responsibilities

• Handle tenant enquiries, complaints and escalated issues in a timely and professional manner.
• Act as the main point of contact between tenants and internal departments to ensure smooth communication and coordination.
• Understand tenants' business needs and provide relevant insights to support their business performance and mall operations.
• Prepare and analyse monthly sales reports, credit reports and tenant performance data for management review.
• Analyse tenant performance and provide recommendations for contract extensions and renewals.
• Manage category performance and present findings and recommendations to Management.
• Coordinate annual calendars for mall events, promotional campaigns and maintenance activities.
• Monitor customer service standards and ensure service contracts meet agreed requirements.
• Coordinate customer service projects, improvement initiatives and staff training.

Requirements

• Degree or Diploma in Business Administration, Marketing, Retail Management or a related field.
• Those with experience in tenant relations, retail operations or shopping mall management will have an added advantage.
• FRESH graduates are encouraged to apply.
• Able to communicate effectively in English, with good interpersonal and organisational skills.
• Proficient in Microsoft Office, particularly Excel.
• Able to work on a shift basis, including weekends.