Tenant Relations Specialist - Fresh Graduates Welcome

Agensi Pekerjaan Starec Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

Agensi Pekerjaan Starec Sdn Bhd client is a shopping mall in Kuala Lumpur seeking a Tenant Relations Executive to join the team.

You will handle tenant enquiries and complaints, coordinate with internal departments, analyze tenant performance, prepare monthly reports, and support mall operations. Fresh graduates are encouraged to apply and you should be able to work weekends and communicate in English.

Qualifications

• Fresh graduates encouraged to apply.
• Proficient in English with good interpersonal and organisational skills.
• Shift work including weekends.

Responsibilities

• Handle tenant enquiries, complaints and escalated issues promptly and professionally.
• Serve as the main contact between tenants and internal departments for smooth communication.
• Understand tenants' business needs and provide insights to support mall performance.
• Prepare and analyse monthly sales, credit and tenant performance reports.
• Analyse tenant performance and advise on extensions/ renewals.
• Manage category performance and present findings to management.
• Coordinate annual calendars for mall events, promotions and maintenance.
• Monitor customer service standards and ensure service contracts are met.
• Coordinate customer service projects and staff training.

Skills

English communication

MS Excel

MS Office

Education

Bachelor or Diploma in Business Administration / Marketing / Retail Management

Job description

Agensi Pekerjaan Starec Sdn Bhd client is a shopping mall in Kuala Lumpur seeking a Tenant Relations Executive to join the team.

You will handle tenant enquiries and complaints, coordinate with internal departments, analyze tenant performance, prepare monthly reports, and support mall operations. Fresh graduates are encouraged to apply and you should be able to work weekends and communicate in English.