Tenant Relations Executive

Randstad Malaysia; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Randstad Malaysia is assisting a premier shopping destination in Kuala Lumpur to recruit a Tenant Engagement & Retention professional. You will build strong tenant relationships, oversee lease compliance, and coordinate cross‑departmental marketing initiatives to boost footfall and sales.

The role focuses on onboarding new tenants, monitoring performance, and ensuring adherence to mall rules and standards. A 1–3 year background in retail property management is preferred.

Qualifications

• Minimum 1–3 years of experience in tenant relations, retail property management, mall operations, or client relationship management within the shopping mall or real estate sector.
• Bachelor's Degree or Diploma in Real Estate Management, Business Administration, Marketing, Hospitality, or a related field.
• Strong interpersonal and negotiation skills, problem‑solving mindset, and a sound understanding of retail store operations and lease management.

Responsibilities

• Tenant Engagement & Retention: Build and maintain strong relationships with retail tenants, acting as the primary point of contact for operational queries and store support.
• Operational & Lease Compliance: Oversee tenant compliance with lease terms, mall operating rules, safety protocols, and store presentation standards.
• Sales Monitoring & Performance: Track tenant sales performance, foot traffic trends, and turnover metrics to identify growth opportunities and support retail health.
• Cross-Departmental Collaboration: Work closely with the Sales Promotion and Marketing teams to execute targeted campaigns, promotional events, and tenant-driven initiatives to boost footfall and sales.
• Onboarding & Fit-Out Support: Coordinate with new tenants during store handover, fit-out phases, and grand openings to ensure seamless integration into the mall ecosystem.

Skills

Tenant relations

Retail operations

Lease compliance

Sales performance

Marketing collaboration

Negotiation

Education

Associate Degree/Diploma

Job description

about the company

We are representing our client, who's a flagship regional shopping center in Southeast Asia. As Kuala Lumpur's premier multiculture concept lifestyle hub, they bring a distinctive blend of international retail, curated dining, and modern architectural design to the heart of the city. Backed by decades of retail operational excellence, the mall offers a vibrant, world-class space designed to create exceptional experiences for shoppers and thriving opportunities for retail partners.

about the job

• Tenant Engagement & Retention: Build and maintain strong relationships with retail tenants, acting as the primary point of contact for operational queries and store support.
• Operational & Lease Compliance: Oversee tenant compliance with lease terms, mall operating rules, safety protocols, and store presentation standards.
• Sales Monitoring & Performance: Track tenant sales performance, foot traffic trends, and turnover metrics to identify growth opportunities and support retail health.
• Cross-Departmental Collaboration: Work closely with the Sales Promotion and Marketing teams to execute targeted campaigns, promotional events, and tenant-driven initiatives to boost footfall and sales.
• Onboarding & Fit-Out Support: Coordinate with new tenants during store handover, fit-out phases, and grand openings to ensure seamless integration into the mall ecosystem.

skills & qualifications

• Minimum 1-3 years of experience in tenant relations, retail property management, mall operations, or client relationship management within the shopping mall or real estate sector.
• Bachelor's Degree or Diploma in Real Estate Management, Business Administration, Marketing, Hospitality, or a related field.
• Strong interpersonal and negotiation skills, problem-solving mindset, and a sound understanding of retail store operations and lease management.

experience

3 years

skills

Shopping mall, Tenant Relations, Tenant Engagement, Lease Compliance, Sales Performance, Operational Support, Marketing

qualifications

no additional qualifications required

education

Associate Degree/Diploma