Telesales Scientist & Solutions Advocate

Mettler-Toledo International, Inc; Shah Alam; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Career development

Skills development

Job summary

METTLER TOLEDO is seeking a results-driven telesales professional in Shah Alam, Malaysia. You will grow target accounts, qualify leads, and plan telesales call schedules while maintaining CRM records to ensure a strong pipeline.

You will act as a technical advisor, communicate regulatory requirements and applications, support marketing campaigns, and negotiate favorable outcomes with customers. A science degree with 1–2 years' telesales or customer service experience and excellent English are

Qualifications

• Degree in Science, preferably in Chemistry/Chemical Engineering, from a reputable university.
• 1–2 years' experience in telesales or other sales/customer service role.
• Instrumentation/Laboratory telesales and/or technical experience preferred.
• Able to network across all levels and work well in a fast paced environment.
• Independent with excellent communication and interpersonal skills.
• Self-motivated, result oriented and energetic with passion to succeed.
• Excellent command/highly proficient in spoken and written English.
• Sound business acumen in identifying potentials and devising solutions to needs.
• Other desired values include high quality standards, aggressiveness, agility and critical reasoning.

Responsibilities

• Grow target accounts and consistently build telesales accounts' pipelines.
• Qualifying telesales database and updating CRM system.
• Establishing new telesales accounts by identifying potential customers; planning and organizing telesales call schedules.
• Identifying current and potential customer requirements by establishing personal rapport and understanding key requirements.
• Support Business Area Manager in execution of telesales marketing campaigns, leads generation and pipeline management.
• Effectively deliver high quality solutions to suspects, prospects and customers.
• Attune to market/competition movements and leverage the information to build market presence.
• Responsible for actively driving and growing telesales pipelines.
• Provide technology evaluation stage of the telesales process, working with the technical support team; be a competent key technical advisor and product advocate.
• Communicate regulatory compliance requirement and applications effectively.
• Conduct effective negotiation to secure a win-win agreement with customers.

Skills

Communication skills

Interpersonal skills

Networking across levels

Self-motivated

English proficiency

Result oriented

Energetic

Education

Degree in Science, Chemistry or Chemical Engineering

Tools

CRM software

Instrumentation experience

Job description

METTLER TOLEDO is seeking a results-driven telesales professional in Shah Alam, Malaysia. You will grow target accounts, qualify leads, and plan telesales call schedules while maintaining CRM records to ensure a strong pipeline.

You will act as a technical advisor, communicate regulatory requirements and applications, support marketing campaigns, and negotiate favorable outcomes with customers. A science degree with 1–2 years' telesales or customer service experience and excellent English are