Telesales Manager

RHB Investment Bank Berhad; Malaysia; On-site; MYR 67,000 - 100,000; Full time

Job summary

RHB Investment Bank Berhad is seeking a dynamic leader to lead, coach, and manage the Telesales team to achieve sales targets and drive process excellence.

You will conduct daily huddles to review progress, provide coaching, and mentor Telesales Executives, while staying informed of industry practices to fuel business growth and a high-performance culture. This role requires strong leadership, communication, and a results-driven mindset to continuously improve performance and customer engagement.

Qualifications

• Minimum 2-3 years of experience in Telesales or sales team management.
• Proven ability to lead and motivate a sales team.

Responsibilities

• Lead and coach Telesales Executives to meet or exceed targets.
• Manage daily sales performance, conduct huddles, review progress, and close gaps.
• Drive business development and stay informed on competitor activity.

Skills

Leadership

Coaching

Analytical mindset

Results-driven

Job description

About the Role Lead, coach, and manage the Telesales team to achieve sales targets, ensure process excellence, and drive continuous performance improvement.

Responsibilities:

• Sales Management Manage daily sales performance and ensure achievement of targets. Conduct daily huddles to review progress, share best practices, and close performance gaps. Maintain conversion rates above industry and internal benchmarks. Review daily sales activities to identify coaching needs and provide direction. Ensure accurate and timely submission of all sales reports and productivity data.
• People and Process Management Provide leadership, guidance, and career mentoring to Telesales Executives. Conduct regular training and coaching sessions to enhance team capabilities. Motivate and drive the team to consistently meet or exceed sales goals.
• Business Development Stay informed of competitor activities and industry best practices to enhance business growth.

Qualifications

Minimum 2–3 years of experience in Telesales or sales team management. Proven ability to lead and motivate a sales team.

Required Skills

• Strong leadership and communication skills.
• Excellent coaching and people management abilities.
• Analytical mindset with focus on performance improvement.
• Results-driven and adaptable in a dynamic sales environment.

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.